Near La Isla Shopping Mall, JW Marriott Cancun Resort & Spa offers a serene escape with 3 outdoor pools and an indoor pool, where you can unwind at the swim-up bar or indulge in Ayurvedic treatments at the onsite spa. Enjoy delicious meals from 4 on-site restaurants and stay active with yoga classes or Pilates classes at the 24-hour gym.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Airport transfer
Connecting rooms available
Main amenities (12)
Daily housekeeping
On the beach
4 restaurants and 3 bars/lounges
Full-service spa
3 outdoor pools and indoor pool
Breakfast available
24-hour fitness center
Outdoor tennis court
Sauna
Steam room
Children's pool
Hot tub
Feel at home (6)
Free cribs/infant beds
Children's pool
Playground on site
Connecting/adjoining rooms available
Premium TV channels
Garden
The current price is CA $330
CA $330
CA $483 total
includes taxes & fees
Jun 3 - Jun 4
Room options
Available filters for rooms
Showing 12 of 12 rooms
View all photos for Presidential Suite, 1 Double Bed, Non Smoking
Presidential Suite, 1 Double Bed, Non Smoking
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Ocean view
274 sq m
Sleeps 4
1 Double Bed
View all photos for Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Ocean view
43 sq m
Sleeps 3
1 King Bed
View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony
Club Suite, 1 Bedroom, Non Smoking, Balcony
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Blackout drapes/curtains
Ocean view
89 sq m
Sleeps 4
1 Double Bed
View all photos for Club Suite, 1 Bedroom, Non Smoking
Club Suite, 1 Bedroom, Non Smoking
Highlights
Balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Partial ocean view
125 sq m
Sleeps 4
1 Double Bed
View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)
Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Ocean view
43 sq m
Sleeps 3
1 King Bed
View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)
Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Ocean view
43 sq m
Sleeps 3
1 King Bed
View all photos for Suite, 1 Bedroom, Non Smoking, Balcony
Suite, 1 Bedroom, Non Smoking, Balcony
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Blackout drapes/curtains
Ocean view
89 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony
Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Blackout drapes/curtains
Ocean view
73 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)
Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Ocean view
43 sq m
Sleeps 4
2 Double Beds
View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)
Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)
Highlights
Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Ocean view
43 sq m
Sleeps 4
2 Double Beds
View all photos for Grand Suite, 1 Bedroom, Non Smoking, Oceanfront
Grand Suite, 1 Bedroom, Non Smoking, Oceanfront
Highlights
Balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Ocean view
125 sq m
Sleeps 4
1 Double Bed
View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Balcony)
Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Balcony)
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
What's nearby
Aquaworld - 9 min walk - 0.8 km
Iberostar Cancun Golf Course - 3 min drive - 2.6 km
La Isla Shopping Mall - 4 min drive - 2.7 km
Cancun Interactive Aquarium - 4 min drive - 2.7 km
Delfines Beach - 6 min drive - 5.1 km
Getting around
Cancun Intl. Airport (CUN) - 18 min drive
Airport shuttle (surcharge)
Restaurants
Restaurant nebbiolo en cancun - 6 min walk
Fred's House - 8 min walk
Chambao - 7 min walk
JW Marriott Lobby Bar - 1 min walk
Club 91 Lounge - 1 min walk
About this property
JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa is a great choice for your beach stay in Cancun. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Dining choices include 4 restaurants and the 3 bars/lounges are great places to grab a cold drink. This luxurious resort also features a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers say great things about the pool and helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
447 units
Arranged over 14 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Late check-in subject to availability
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Pets
Pets not allowed
Service animals welcome
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite valet parking
DONE
Transfers
Airport shuttle (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 8:00 AM–11:30 AM
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Dining
Bravio - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Service fee: 5 percent
Resort fee: USD 42.35 per accommodation, per night
Resort fee inclusions:
Additional inclusions
Fitness/yoga classes
Internet access (may be limited)
Sporting facilities or equipment
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 40 per person
Airport shuttle service is offered for an extra charge of USD 22.00 per person (one-way)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa
Frequently asked questions
Does JW Marriott Cancun Resort & Spa offer free cancellation for a full refund?
Yes, JW Marriott Cancun Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott Cancun Resort & Spa?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at JW Marriott Cancun Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Cancun Resort & Spa?
Yes, there's free self and valet parking.
Is airport shuttle service offered by JW Marriott Cancun Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 22.00 per person one-way.
What are the check-in and check-out times at JW Marriott Cancun Resort & Spa?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JW Marriott Cancun Resort & Spa?
No, this resort doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at JW Marriott Cancun Resort & Spa and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Cancun Resort & Spa also has 3 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near JW Marriott Cancun Resort & Spa?
Yes, there are 4 onsite restaurants, featuring pool views.
Does JW Marriott Cancun Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around JW Marriott Cancun Resort & Spa like?
JW Marriott Cancun Resort & Spa is a short 9-minute walk from Aquaworld and 7 minutes' walk from Ballenas Beach.
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Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Food
Beach
Restaurant
View
Location
Building
Family friendly
Amenities
What guests liked
The beach was consistently described as beautiful, clean, and accessible from the pool areas of the property. (37 reviews)
The pool area was described as stunning, beautiful, and great, with many reviewers praising its cleanliness and spaciousness. (42 reviews)
The on-site restaurants served amazing food and cocktails, and the dining options were excellent with multiple choices to suit various tastes. (16 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Apr 20, 2025
Ana Isabel
Ana Isabel, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
Mar 29, 2025
Service is great, they just need to pay attention to the cleanliness of the halls.
Greg
Greg, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 28, 2025
My Second Experience at JW Marriott Cancun
This was my second time staying at JW Marriott Cancun, and once again, it was an exceptional experience. The service remains outstanding—warm, attentive, and consistent across every touchpoint. The rooms are elegant and comfortable, with breathtaking ocean views that make the stay even more special. From the relaxing poolside atmosphere to the excellent dining options, everything was perfectly executed. It’s a place I would happily return to again and again!
Beatriz
Beatriz, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 20, 2025
Bridget
Bridget, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 17, 2025
Adrian
Adrian, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 29, 2025
We had an unforgettable 60th birthday celebration at the JW. It was the most beautiful beach I have ever experienced. The service was spectacular, again and again and again. Every interaction was a reflection of awesome training and people who cared about their job. Their friendliness added to our overall experience. We would love to go back every year- what a spectacular time. We are so thankful we were able to do this and lucky to have found this resort.
Nancy
Nancy, 4-night romance trip
Verified Travelocity guest review
10/10 Exceptional
Jan 27, 2025
Excellent service and all amenities!
Dorota
Dorota, 6-night family trip
Verified Expedia guest review
4/10 Fair
Jan 26, 2025
I had to cancel one night with advance because had an emergency at work; I tried to cancel the night but they didn't accept no matter that I'm a Marriott recurrent customer. So disappointed.
RODOLFO MAYA
RODOLFO MAYA, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
Jan 23, 2025
Great hotel. Attentive staff and good location with the beach accessible from the pool areas of the hotel.
Ibukunoluwa
Ibukunoluwa, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 20, 2025
great service
Ziyun
Ziyun, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 18, 2025
We’re coming back!
Wonderful for a quick 2 night getaway couples trip. The staff is amazing, so helpful and kind. Food and drinks were excellent
Amy
Amy, 2-night trip
Verified Hotels.com guest review
8/10 Very good
Jan 18, 2025
The hotel was nice but I was a bit disappointed, I expected more from a JW. The pools were on the smaller side and there was not a swim up bar which meant you had to rely on the few servers coming around and they didn’t come regularly. There was an area under construction at the pool and with the noise it wasn’t very relaxing, it may be a bar? The cabanas were two to a palapa hut so basically attached, you’d have another guest next to you the entire time. I inquired about reserving one and was quoted $200 for the day, at other resorts they are typically $100 for a private one. I inquired again and was quoted $150, I didn’t like that the first employee quoted so much, it would be nice if there was a set cost and you could reserve online rather than being priced on an employees mood. Needless to say they pretty much sat empty our entire trip. The restaurants were convenient but mediocre, a steak house or teppanyaki restaurant would have been nice. The breakfast was great though. Rooms were clean and front desk staff was helpful. The beach was beautiful.
Sarah
Sarah, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 18, 2025
Naftali
Naftali, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 17, 2025
Excellent hotel
John
John, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 16, 2025
it was very nice and clean
Anjea
Anjea, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 14, 2025
Clean good and very comfy
Hoejae
Hoejae, 3-night family trip
Verified Expedia guest review
4/10 Fair
Jan 11, 2025
Fleur
Fleur, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 10, 2025
PIA
PIA, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 9, 2025
Beatriz I
Beatriz I, 7-night trip
Verified Travelocity guest review
10/10 Exceptional
Jan 9, 2025
Hiroko
Hiroko, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 8, 2025
Beautiful space. The service was excellent, and the staff was so lovely and helpful. The food is also outstanding. We had a very nice time and will go back. We had some very windy days and couldn't get to the beach. I wish they had some indoor activities for teenagers. But overall, it is very good place. Highly recommend it.
Patricia Elena Quintero
Patricia Elena Quintero, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 8, 2025
Beautiful room, great staff!
antonio jutglar
antonio jutglar, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 7, 2025
Vladimir
Vladimir, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 7, 2025
We spent 4 nights at the Hotel, people there were beyond kindness.
Ivan
Ivan, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 5, 2025
This is a beautiful and well managed property and provides an amazing view of the Caribbean Sea. We had a great overall experience and everything from check in to check out was smooth. The check in staff gave us room with a surreal view of the turquoise waters on my request as we celebrated our daughter's birthday there. The staff is very friendly and always eager to help. The areas are neat and clean, and the staff works very hard to maintain the property. The restaurants are affordable, and we did not have to shell out exorbitant amount of money to eat during our stay. Bus stop is right outside the property and convenient to take the ferry. Pizzeria 750 is a lifesaver, and we had the most amazing pizza there at a very reasonable price of $25 for its jumbo size. Had good food at beachside restaurant also.
The location is safe though we did not venture out.
I am happy that we did not opt for all-inclusive resort as we had a better experience with this upscale property. I would highly recommend this property for stay to anyone planning stay in Cancun Hotel Zone.
A few things could have been better like providing a tea/Coffee machine in the common area. It was inconvenient to go back to the room from beach to have tea/coffee. This complementary service may be very useful to the guests. Also drinking water bottles should be provided without calling room service. We did not like drinking water from bathroom taps and had to ask room service serval times a day.