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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury beachfront property with free water park, near Playa del Carmen Main Beach

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Exterior
Restaurant
Restaurant
5 outdoor pools, pool umbrellas, sun loungers
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Non-smoking
  • Free parking
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 13 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on site
  • Television
  • Furnished balcony
  • Daily housekeeping
The current price is CA $616
CA $752 total
includes taxes & fees
Mar 5 - Mar 6

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Down duvet
Hair dryer
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Down duvet
Hair dryer
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
Sofa bed - single
Blackout drapes/curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
Down duvet
2 bedrooms
  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

Highlights

Furnished balcony
Separate dining area
Private rooftop hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Down duvet
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds
Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, (1688)
The price is CA $550
CA $669 total
includes taxes & fees
Mar 1 - Mar 2
The Royal Haciendas All Inclusive
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About the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Punta Esmeralda Beach - 12 min walk
  • Mamitas Beach - 5 min drive
  • Quinta Avenida - 6 min drive
  • Quinta Alegría Shopping Mall - 6 min drive
  • Playa del Carmen Main Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Tulum Intl. Airport (TQO) - 100 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Quinta Avenida. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Dining choices include 13 restaurants and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club, and a hot tub. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 488 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (25005 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Waterslide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • DVD player
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 34 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?

Have fun with nearby activities like windsurfing and swimming. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a waterslide, and a sauna, as well as a health club and an arcade.

Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 13 onsite restaurants.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.

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Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
Karen, 5-night family trip
Verified Expedia guest review

6/10 Good

Did not like the fact I was getting hassled every day on spa treatments , and timeshares a big turn off. Also when it says it all inclusive resort there were restrictions were I could not go to the restaurants unless I paid $120 more a night. I was told when I got there kind of disappointed.
Dominic, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Farzaneh, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great resort and dining options.
Shantunu, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a great stay
Chad, 5-night trip
Verified Expedia guest review

8/10 Very good

Excellent hotel. One of the bests. Could improve in the water activities offered. Food is great and staff very friendly. 👍👍👍
Martin, 5-night family trip
Verified Travelocity guest review

8/10 Very good

Food was excellent! Rooms were spacious and so many amenities. Will be back!
Angela, 5-night family trip
Verified Expedia guest review

2/10 Poor

I demand a REFUND - my booking, in writing, states I get a free excursion for 2 - and the hotel did NOT honor this. They said they don't even offer this and told me Orbitz isn't an "agency" that they use. However, they had my reservation through Orbitz, so it is clearly a site they use for bookings. But they said I had to take it up with Orbitz because Orbitz promised the excursion and not them. So I demand a refund for my stay. Who do I call at Orbitz? And if you are booking through Orbitz - be careful if they say you are getting a free excursion. The only reason I booked the room I booked - was because it said I would get a free excursion. No excursion? Then the room is NO WAY NEAR worth the cost.
Tyler, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Doraly, 6-night trip
Verified Expedia guest review

10/10 Exceptional

How big it is and how convenient for families
Ivan, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved it
Wilmar, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Carmen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Stephen, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was amazing. Luis the bartender and Grisey the server were fantastic every day. The staff at the property work hard to keep the rooms cleaned and stocked and the resort was always clean. My kids loved the little water park. The food was also amazing and exceeded my expectations. Would definitely stay here again.
Stephen, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Everyone and everything was excellent
Gabriel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
John, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Karolis, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything nice,clear,employees nice.
Edmundas, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I received a complimentary bottle if champagne which was waiting for me in the room Rained heavily and non-stop during my 5 day stay do did not do much
sandra, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

We liked the Easy access to the beach, but we did not like the poor customer service and poor quality in food
Carmen, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Really recommended this hotel really loved it.
Arely, 6-night trip
Verified Expedia guest review

8/10 Very good

This is a nice property nestled right on the beach. Booming kids club and kid’s activities. Unfortunately, very inconsistent service from wait staff at the beach, in restaurants, and all service providers. The property was not nearly as clean as other properties we have stayed at and it seemed to need a refresh. That said, most of the restaurants were delicious with the exception of the buffet. We had fun but not a 5 star experience.
Leah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Good place to stay !
JIMMY, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great resort
Feliks, 7-night family trip
Verified Expedia guest review

6/10 Good

Not all inclusive a lot of stipulations on each booking and all inclusive did not meet expectations. Dinner reservations was required for all restaurants not only that but steep prices to add to our existing reservations.
Brenna Lynn, 8-night trip
Verified Expedia guest review