Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury beachfront property with spa, near Gaviota Azul Beach

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
Interior
Terrace/patio
View from property
4 outdoor pools, sun loungers
Escape to the crystal-clear waters of Cancun at Altitude at Krystal Grand Cancun - All inclusive, where a luxurious beach retreat awaits. Savor Italian cuisine, unwind with yoga classes or indulge in spa treatments like hydrotherapy and massages; guests rave about the beach locale and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Pool
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Steam room
  • Children's pool
  • Pool bar
  • Room service

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CA $440
CA $538 total
includes taxes & fees
Jun 3 - Jun 4

Room options

Available filters for rooms
Showing 11 of 11 rooms

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Partial ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • Ocean view
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)
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About the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is a great choice for your beach stay in Cancun, putting you near activities like scuba diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Serving Italian cuisine, Risotto is one of 4 restaurants and 4 bars/lounges. Other highlights at this luxurious property include a free kid's club, a poolside bar, and a fitness center. Fellow travelers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?

Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?

Have fun during the warmer months with activities nearby such as scuba diving. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 4 bars, a steam room, and spa services, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 onsite restaurants, featuring Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Altitude at Krystal Grand Cancun - All inclusive like?

Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach and 5 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Reviews

8.2

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Restaurant
Beach
View
Location
Buffets
Room service
Booking

What guests liked

  • The beach at this property is stunning, clean, and safe with great views and a rock barrier preventing big waves making it family-friendly. (53 reviews)
  • Dining options were plentiful and the food quality was great, with many restaurants offering good variety and excellent service. (13 reviews)
  • The buffet and breakfast options were great, with many options available, including gluten-free choices. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Donovan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spring Break Getaway

This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
Karin, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good clean and friendly
Ibrahim Naim, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 3-night trip
Verified Expedia guest review

10/10 Exceptional

My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
Jessica, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Nice pools, good location. Safe didn't work.
Calvin Weaver, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Nirvanie, 5-night trip
Verified Expedia guest review

6/10 Good

We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
william, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

sean Tyler, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Justin, 3-night trip
Verified Expedia guest review

4/10 Fair

Jenny, 7-night trip
Verified Expedia guest review

10/10 Exceptional

ricardo, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Find my review on trip advisor… Not great. But there’s a word max here… Long story short, the best way to describe this hotel is like downloading a free game on your phone, and needing to pay for all the extras.
Marina, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Desgraciadamente a este hotel le falta mucha atención al cliente, que te traten con respeto y amabilidad. Muy bonito y la ubicación está perfecta.
Cesar, 5-night family trip
Verified Expedia guest review

6/10 Good

Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Edward, 3-night trip
Verified Expedia guest review

8/10 Very good

The only and my biggest concern was the condition of the beach chairs !! People and room itself was great, food mediocre.
Slava, 8-night romance trip
Verified Expedia guest review

4/10 Fair

Lack of fixing their problems with dinner reservations
Robert, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Ibrahim, 10-night trip
Verified Expedia guest review

8/10 Very good

Patricia, 1-night trip
Verified Expedia guest review

6/10 Good

It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
Huan, 2-night family trip
Verified Expedia guest review

8/10 Very good

We stayed in the Altitude Tower at Krystal Grand Cancun, January 2025. Our room was modern and clean. The staff was friendly and helpful. We spent the majority of our days at the beach which was clean and safe. We chose the all-inclusive package and were disappointed in the food at the grill and Italian restaurants, there were approximately 3 menu items included in the all-inclusive package and they were fairly small servings. Food at the Japanese and hibachi restaurants was very good and the buffet was okay. Booking through Expedia allowed us to make supper reservations for the entire stay. Before our stay I reached out to the resort via Expedia and they promptly replied. We’d definitely stay here again.
Lisa, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything and everyone was amazing.
Mahasin Akyree Robin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful view and Beach. Nice spacious rooms and friendly employees. Buffet employees could’ve been nicer and waiters didn’t care to get you drinks but all other employees went above and beyond. Concierge Janer was the Best! He definitely went above and beyond! Thank you for a wonderful vacation stay!
Gary French, Janet, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing service, views, food and entertainment
RAUL MEDINA, 4-night romance trip
Verified Expedia guest review