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Krystal Cancun All Inclusive

4.0 star property
All-inclusive hotel with full-service spa, connected to the convention center, near Forum Beach

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

View from room
Cafe
Outdoor banquet area
Outdoor wedding area
3 bars/lounges, swim-up bar, poolside bar

Reviews

7.2 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Pool
  • Bar
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness center
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CA $486
CA $593 total
includes taxes & fees
Mar 22 - Mar 23

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed
Junior Studio Suite, Hot Tub, Ocean View

Occidental Costa Cancún All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
7.8 out of 10, Good, (2369)
The price is CA $632
CA $770 total
includes taxes & fees
Mar 5 - Mar 6
Occidental Costa Cancún All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be within a 5-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Aquamarina, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 502 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1981
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Cancun All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun All Inclusive?

No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.

What is there to do at Krystal Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun All Inclusive also has 3 bars and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Krystal Cancun All Inclusive?

Yes, there are 4 onsite restaurants, featuring local and international cuisine, ocean views, and poolside dining.

What's the area around Krystal Cancun All Inclusive like?

Krystal Cancun All Inclusive is a short 3-minute walk from Gaviota Azul Beach and 4 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Reviews

7.2

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

9-night trip
Verified Hotels.com guest review

6/10 Good

Don’t have high expectations
Property itself is nice, friendly staff. Room was a bit run down and worn out. We were told there was 24hr room service, we called for a couple extra towels at 6am and they said there was no service till 8am. They also blast music downstairs till 3-4am so it’s heard throughout the entire building, we were on the 8th floor and it was loud, I couldn’t imagine being on the first floor. Breakfast was “ok” dinner buffet and outdoor snack bar food “horrible”. We skipped dinner the last night cause it was so bad and waited till we got to the airport the next day. Overall not a bad stay, but could use improvements in the rooms and definitely the food.
Antonio, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice experience
Bravo, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Glad we only booked one night
Overall, I think you got what you paid for here. We only stayed one night. The bartenders were amazing! Rooms were clean and had a great ocean view! My only frustration is that they only offer bottled water In the room. With us only staying one night we didn’t get housekeeping service so we didn’t have anyone to replenish the water bottles. When asking the front desk, they told us they didn’t have any to ask the bar. Then the bar told us to ask the front desk. Basically, after a little bit of a runaround after I talk to another person at the front desk, they said sorry we don’t have any, which is frustrating when you pay for an all inclusive package.
Paige, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ana Leily, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
Ron, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wendell, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

There was a sewer order in the entire lobby the entire time. Elevators were broken. No hot water one day. I do not think we will ever go back or recommend that place. I paid a lot of money for all inclusive and there were limits and the buffet was not good.
Kathleen, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

Robert, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely the best time in my life
Staying at the hotel, Crystal was the most amazing time I’ve ever had on vacation in my entire life. Wonderful service. People were wonderful. The room was awesome. The beaches were absolutely amazing. 100% will be going back in February. Just went from my boyfriend‘s birthday December 11 to the 20th Weather was great. Everything is absolutely amazing.
Donna, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Donna, 4-night trip
Verified Hotels.com guest review

2/10 Poor

3-night family trip
Verified Hotels.com guest review

8/10 Very good

EXCELENTE SERVICIO,
jorge mario, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Unfortunaly, the room was noise, not seald. Noise from next door every morning at 6:30.
Vera, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Felisha, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Rodrigo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel Krystal was amazing i would most definitely visit again.
Aklie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The bathroom is awful..sink and countertop need to be remodeled!!! To old!!! Not the same when made a reservation!!!
Ludmila, 7-night romance trip
Verified Expedia guest review

8/10 Very good

The property is affordable and the amenities like restaurants, entertainment such as pool table sports bar are present. The swimming pool facility is excellent. The shopping stalls and other clubs are at a walkable distance. Only cons I can think about is that the room seems to have an old infrastructure, sounds from the next room were audible and the shower occasionally dripped. Overall it was a pleasant experience but there is room for improvement.
Sreejith, 4-night romance trip
Verified Expedia guest review

6/10 Good

Anai, 3-night trip
Verified Expedia guest review

2/10 Poor

Recibes por lo que pagas La peor decisión y pérdida de dinero que pude haber tomado al decidir hospedarnos en este hotel, esta fue la 6ta vez que visitamos Cancún siempre en distintos hoteles uno mucho mejor que otro, nos enamoramos cada vez del servicio, la amabilidad y hospitalidad de la gente, la comida deliciosa con un si. Fin de variedades de sabores que degustar, lamentablemente esta 6ta visita decidí probar en Kristal Cancún a pesar de haber hecho buscado comentarios entre los que habían muchos buenos como tambien malos, presta SEVERA ATENCIÓN a los malos comentarios, el hotel está realmente viejo, (viejo no es una excusa para tenerlo en estas condiciones deplorables) lleno de humedad, el minibar suda por fuera, nunca había visto algo así, la ducha se estanca el agua y tienes que esperar que baje para seguir con tu ducha, en el baño no hay extractor de aire, los focos tenían goteras, traté de abrir la puerta del balcón para contemplar el hermoso paisaje de la playa y estaba completamente oxidado nos costó un mundo cerrar esa puerta, los roperos estaban húmedos y para completar mis sábanas estaba húmedas de tanta humedad, era imposible dormir ahí se me cerró completamente la respiración al tratar de dormir ahí, reclamé y SI me cambiaron la habitación a una que si bien no tenía mucha humedad quedaba en dirección a la discotecas y la bulla era como dormir con las ventanas abiertas se escuchaba toda la fiesta, la comida déjame decirte que todo sabía agrios pasado las ver
Karlita, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Johanna Eileen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Mark Anthony Luis, 5-night trip
Verified Expedia guest review

4/10 Fair

Alma Delia, 7-night trip
Verified Orbitz guest review

8/10 Very good

Excellent staff, good and variety of food Cons: crowded, long check in, poor a/c in room, problem in hot water in bathtub
Tariq, 6-night business trip
Verified Expedia guest review