6/10 Good
2 Feb 2025
Beautiful view but Beach Club staff terrible
The Ocean view from the third floor was breathtaking. The cleaning staff did a great job. However the staff working the beach club and restaurant staff were rude, They hassles us everyday of our stay about NOT sitting in the lounge chairs (they didn't want us to use them?), they accused us of stealing reservation signs at the restaurant and beach club and said that all chairs in the "beach club" were taken (most days). The advertisement for this hotel as a "beach club" is misleading since lounge chairs on the beach are not given to hotel guests ($250 mx pesos extra per day). Plus additional activities like snorkeling, yoga, beach club chairs have an extra fees. No continental breakfast included as advertised, no free water or coffee or tea as advertised either.
Verified traveller
4-night trip
Verified Hotels.com guest review