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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants, near Quinta Avenida

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Rooftop terrace
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy
Reception
Front of property - evening/night
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels
  • Spa tub

Feel at home (6)

  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is CA $247
CA $318 total
includes taxes & fees
Jan 27 - Jan 28

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Ceiling fan
  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is CA $452
CA $452 total
includes taxes & fees
Jan 11 - Jan 12
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About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?
Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there's an outdoor pool.
Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.
What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?
Onsite recreation at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.
Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there are 3 onsite restaurants.
Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 19 minutes' walk from Playa del Carmen Maritime Terminal. The local area is popular for its beaches and our guests say it is very central.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Fair

London, 6-night trip
Verified Hotels.com guest review

8/10 Very good

La experiencia fue miy buena, Denisse la bartender expectacular. El servicio en el front desk muy bueno.
Yelmaris, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great value near everything.
Good value for price. Located near Mamitas Beach Club and 5the Avenue. The rooms are comfortable, the breakfast was included and buffet style or in restaurant. There is a rooftop bar. Pool also on rooftop was small, not lap poo. Gym was basic and a little under par. Over all liked our stay.
Tor, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Frederick, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Harsh, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Guillermo, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Mixed feelings
Pros: Location is ideal. Room is very clean. Very confortable bed; not too soft not too hard. Mexican restaurant is very good. The drinks (in the all inclusive option) are very good at the Mexican restaurant. It was relatively quiet in the streets in this area. Italian restaurant is average. Wine included in the all inclusive option is average. Cons: The rooftop is very underwhelming. There is 11 sun loungers by the pool. Eleven…for a hotel with 150+ rooms. They put some tables and stool chairs instead of sun loungers. Very uncomfortable. There are so many VIP sun beds that you can’t use… Pool is cold. Alcohol served is not good quality and I couldn’t get a margarita that doesn’t taste like syrup. Rooftop is a real disappointment.
Bruno, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome stay for a full Playa experience!
Great hotel in the heart of Playa!
Jordan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing would definitely come again!
Nicole, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
Eustacia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The resort and the staff was absolutely amazing. I will be staying here again! 10/10
Amber, 3-night trip
Verified Expedia guest review

8/10 Very good

Food was very good the birrieria was the best.
James, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Viktoriya, 1-night trip
Verified Expedia guest review

6/10 Good

I loved the location!! I disliked the dining options, no room service, and poolside entertainment was horrible!! Great Spa
Mira, 4-night trip
Verified Expedia guest review

2/10 Poor

Greg, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Good
raeshon, 3-night family trip
Verified Expedia guest review

8/10 Very good

Rooms was nice and Spacious
Tanisha, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The property was wonderful, the food delish, and the service Magnificent.
Patrick, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved it!
Britney, 3-night romance trip
Verified Expedia guest review

6/10 Good

Overall it's a good bang for the price. But have to warn those looking for a quiet getaway. Pros: Price, comfort, cleanliness, great staff, location (1 block from beach), restaurants/bars, walking distance to nightlife/restaurants on Quinta Ave. No car rental needed. Tours/Excursion desk in lobby with transportation provided. Pharmacy/drug store & 7Eleven located right outside the entrance. Great breakfast buffet. Cons: No room service & no to-go box or carry out from restaurants in hotel. You must dine in. Rooftop closes/music shuts off @11pm. Pool needs renovation. View of the ocean is mainly from the rooftop deck. Rooms have a view of surrounding abandoned/closed buildings with damages caused by the hurricane. Warning: On the side and front streets there are bars that are opened til 3am nightly with loud music/karaoke. Didn't bother us as we're from a party city and enjoy the nightlife but for those looking for peace and tranquil, this hotel is noisy. The hotel's center is open so the inside noise comes from the ground floor's restaurant/bar.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dane, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ali, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent place close to the airport and have the shutter bus
Ada, 2-night family trip
Verified Expedia guest review