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Cyan Cancun Resort & Spa

3.5 star property
Beachfront hotel with outdoor pool, near Delfines Beach

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Sea View
Beach massages
Superior Suite, Balcony, Sea View | Terrace/patio
View from room
Escape to Cyan Cancun Resort & Spa, where sun-kissed days await. Unwind at the private beach with massages and loungers or soak up the fun at the poolside bar. Guests rave about this beach locale and helpful staff, who ensure a seamless stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Pool bar
  • Spa services
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is CA $91
CA $118 total
includes taxes & fees
Jun 17 - Jun 18

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

Highlights

Air conditioning
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

Highlights

Air conditioning
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

Highlights

Private indoor hot tub
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed
Separate bedroom
Private bathroom
Rainfall showerhead
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
Wardrobe or closet
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Highlights

Balcony
Yard
Private indoor hot tub
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
4 outdoor pools, free cabanas, pool umbrellas

The Westin Resort & Spa, Cancun

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 1,927 reviews
The price is CA $151
CA $189 total
includes taxes & fees
Jun 2 - Jun 3
The Westin Resort & Spa, Cancun
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About the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500

What's nearby

  • El Rey Ruins - 19 min walk - 1.6 km
  • Iberostar Cancun Golf Course - 2 min drive - 1.8 km
  • Delfines Beach - 2 min drive - 2.5 km
  • Aquaworld - 6 min drive - 6.7 km
  • Ventura Park Cancun - 7 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬11 min walk
  • ‪Zai - ‬13 min walk
  • ‪Sun Palace - ‬6 min walk
  • ‪Km 19.5 - ‬12 min walk
  • ‪Bogavante Restaurant - ‬3 min walk

About this property

Cyan Cancun Resort & Spa

Placing you within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Cyan Cancun Resort & Spa offers a private beach where you can enjoy beach umbrellas, beach massages, and sun loungers. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other features include a poolside bar, a terrace, and a garden. The pool and helpful staff get great marks from fellow travelers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 155 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar

What to do

  • On a private beach
  • Free beach club

Services

  • 24-hour front desk
  • Luggage storage
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: USD 2 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

Does Cyan Cancun Resort & Spa offer free cancellation for a full refund?

Yes, Cyan Cancun Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cyan Cancun Resort & Spa ?

Yes, there's an outdoor pool.

Are pets allowed at Cyan Cancun Resort & Spa ?

Sorry, pets aren't allowed.

Is parking offered on site at Cyan Cancun Resort & Spa ?

Yes, there's free self parking.

What are the check-in and check-out times at Cyan Cancun Resort & Spa ?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Cyan Cancun Resort & Spa ?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (21-min drive) are both nearby.

What is there to do at Cyan Cancun Resort & Spa and nearby?

Cyan Cancun Resort & Spa has a private beach and an outdoor pool, as well as spa services and a garden.

Are there restaurants at or near Cyan Cancun Resort & Spa ?

Yes, there's an onsite restaurant.

What's the area around Cyan Cancun Resort & Spa like?

Cyan Cancun Resort & Spa is a short 8-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 18 minutes' walk from Iberostar Cancun Golf Course. Travelers say this hotel is in a good location.

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Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
View
Restaurant
Food
Bar
Ocean view
Location
Lobby

Reviews

6/10 Good

Necmettin, 5-night trip
Verified Hotels.com guest review

2/10 Poor

BEWARE: Do NOT Stay here

Even been physically threatened by staff? If not and you feel you are missing out, stay at the Cyan Cancun "resort and spa" They have some ridiculous policy of having to check the room before you can check out? I told them I was running late for an international flight and they had 4 minutes until my uber showed up and I started walking out. They had a security guy follow me out saying I couldn't leave yet. I told them I was leaving as soon as my ride arrived, then they brought in a second security guy trying to block my exit. Essentially trying to threaten me physically if I left. again told them they now had 3 minutes to check the room and essentially begged them to physically touch me. I've never stayed at a place that has this policy that they must check the room before I'm allowed to leave. I left my room cleaner than it was when I checked in (not terribly difficult to acheive) and they had my card on file so I wasn't worried about them checking the room, but why? this is NOT a policy I've ever encountered. Don't let the pictures fool you, the pool is nice but the rest of the hotel is an absolute dump. Disgusting and dirty and the food at their "restaurant" was completely inedible. To call itself a resort is laughable. I'll never stay there again and I'll make sure to send this review on every site I can. I travel to resorts all over the world and this was a motel at-best. But facilities aside, for their staff to threaten me if I left before rm inspection?
Chris, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel for the price

Good hotel. The bed was great. All my concerns were taking care of.
luis, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Victoria Alexandra, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Melissa, 2-night trip
Verified Hotels.com guest review

6/10 Good

The lights and hot water went off a few times and we had no power
Paris, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

4/10 Fair

troy, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel with some update needed

The building is nice. The place and the vibe is nice. The room is ok-ish Would have been nicer is the window doesnt look dirty and the sills are fixed and cleaned. Our washroom mirror needs a replacement badly. We only stayed for 1 night. We stayed closer to the airport for our 5 am fly back home. The sofa bed in our room badly needed a cleaning. Didnt want to sit in there. Really dirty. Over all, for a 1 night stay, its not that bad.
Rubie Anne Margarette, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were amazing. Location Amazing. Had everything we needed for a nice week of sun and relaxation.
Troy, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Nichole, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leandro, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Get yourself a sea view

The location is alright but the views and beaches are incredible!
Adam, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel was in an under maintained state. Paint and chunks of the building had fallen off. Our room didn’t have any outdoor seating. We swam up to the bar in the pool and found out you have to have payment on you instead of billing to our room. No one carries a wallet in their bathing suit. The ocean was beautiful. The proximity of the ocean to the hotel was ideal. The pool had some rust stains but was a nice shape and was fun to hang out
Ramesh, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay. Had a great time at infinity pool and the private beach. Staff is great. They just need to work on room renovation. Building is old. Water was not properly drawing while taking shower. And the window was hard to open as the handle was quite loose and was about to fall out of my hand.
Vinay, 3-night romance trip
Verified Expedia guest review

4/10 Fair

This is a good 2 star hotel

This hotel is in a state of disrepair. The bathroom door was falling apart in my room, everything needs a fresh coat of paint, the couch in my room looked so old/dirty I was afraid to sit on it. Overall, though, the place was clean. Rooms spacious. Location is good. Just misadvertisement in terms of this place being “4 stars” - it is not. It is 2 stars. Restaurant also wasn’t good. The one nice thing that worked for me was 12 PM checkout.
Polina, 1-night trip
Verified Hotels.com guest review

4/10 Fair

This property is beautiful and picturesque. We did not feel welcomed with children 7 and 9. The pool does not allow any pool toys and clearly discourages "fun". The vast majority of the patrons here were into quiet time, tiny bikinis, and selfies. We were so glad we only booked one night. Taxi faires in the hotel zone are outrageous, so we were forced to eat mediocre, overpriced food at the restaurant. A quick trip to the airport set us back 50US. Beautiful location, but not our scene!
Sarah, 1-night family trip
Verified Expedia guest review

6/10 Good

Property did not have any entertainment, not even a pool table . Rooms need update. But over all it was good stay we did a lot of day to day activities since we had a rental.
Brenda, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Yes cheap hotel and picture looks enticing. But save your money and pay elsewhere. Our shower is clogged, our sink is clogged, overall in the bathroom smells soooo bad, doors in the bathroom is stained from moist and not even wiped!!!! walls are peeling, behind the bed is dirty, floor is sticky, and window is broken and can’t even slide to close, there is no lock in the glass window. The worst the worst hotel I’ve ever stayed at!!!!!! Save your money and stay elsewhere!!!
Dainty, 5-night family trip
Verified Expedia guest review

2/10 Poor

Las paredes son muy delgadas y se escucha todo de otras habitaciones
Fernanda, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful spotless infinity pool- Right on the ocean- very clean attractive rooms with balcony on ocean - excellent prompt room cleaning We ate all our meals at the hotel restaurant. Everything was quality and delicious Would definitely stay here again.
Colleen, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Bruce, 6-night trip
Verified Orbitz guest review

4/10 Fair

Room was nice, fairly clean. Terrible wifi throughout. Limited dining. Nice pool
Darien, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Buena opción, buen trato muy tranquilo céntrico y limpio
Johanna Ortiz, 4-night family trip
Verified Expedia guest review

8/10 Very good

Good value but could use some TLC

It had all the basics: comfortable beds, hot and powerful shower, great view, and quiet. But the facilities were showing their age: broken door jambs, mold/mildew in the shower, rusty light fixtures, etc. For the price, it was good value and we would stay again.
Michael, 5-night family trip
Verified Hotels.com guest review