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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Cancun Bay Resort - All Inclusive, Avenida Kukulkan

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Boat tours nearby
  • All-inclusive resort
Boulevard Kukulkan KM 3.5, Zona Hotelera, Avenida Kukulkan, QROO, 77500, Mexico

All-inclusive beachfront property with beach bar, near Turtle Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Boat tours nearby
    • All-inclusive resort
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The property is small. The staff is friendly, bartenders and buffet staff are…Jan. 18, 2020
  • We really liked how small the resort was. It felt more intimate and friendly than some of…Dec. 24, 2019

Cancun Bay Resort - All Inclusive, Avenida Kukulkan

from $220 CAD
  • Standard Room
  • Junior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

What’s around Cancun Bay Resort - All Inclusive, Avenida Kukulkan

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 36 min walk
  • Turtle Beach - 2 min walk
  • Langosta Beach - 20 min walk
  • Las Perlas Beach - 3 min walk
  • Museum of Popular Mexican Art - 9 min walk
  • Escenica Tower - 11 min walk
  • Puerto Cancun Marina Town Center - 24 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 132 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 (rapid antigen & PCR screening) onsite for a surcharge. Guests should contact the concierge upon arrival for further information.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle*

Parking

  • Free uncovered onsite self parking

  • Onsite RV/bus/truck parking (fees apply)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
*See small print for additional details or extra charges

At the property

Food and drink
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built - 1978
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Cancun Bay Resort - All Inclusive, Avenida Kukulkan’s small print

Also known as

  • Cancun Bay Resort All Inclusive
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa tub.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Resort fee: USD 3 per person, per night

Resort fee inclusions:

  • Additional inclusions

Optional extras

Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

RV/bus/truck parking is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Cancun Bay Resort - All Inclusive, Avenida Kukulkan

  • Does Cancun Bay Resort - All Inclusive offer free cancellation for a full refund?
    Yes, Cancun Bay Resort - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Cancun Bay Resort - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Cancun Bay Resort - All Inclusive?
    Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
  • Is there a pool at Cancun Bay Resort - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Cancun Bay Resort - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?
    You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
  • Are there restaurants at or near Cancun Bay Resort - All Inclusive?
    Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include La Dolce Vita (2.2 mi), Rolandi's (2.3 mi), and Rino Pizza Time (2.3 mi).
  • Is airport shuttle service offered by Cancun Bay Resort - All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Cancun Bay Resort - All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
  • What is there to do at Cancun Bay Resort - All Inclusive and nearby?
    Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes ecotours. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness center and spa services, as well as an arcade and a garden.

Recent reviews

Good 7.8 From 803 reviews

Exceptional 10.0
The staff were excellent. The food was stellar The amenities were average. The pool area was good Beach was okay.
ca9 night family trip
Exceptional 10.0
This was our second stay at cancun bay resort. We love the facility and the staff are always amazing. We look forward to returning next year
Saralexandra, ca10 night romance trip
Exceptional 10.0
clean hotel , and good service, close to city center
ca2 night trip with friends
Very Good 8.0
Reasonable and affordable all inclusive price but as we were pure vegetarian we had bit of problem finding vegetarian stuff. It was not kept separate and all customers were easily mixing up everything when filling their dishes. Other than that everything was really as expected. Staff was very friendly and rooms were great.
ParmSingh, ca4 night family trip
Very Good 8.0
The staff is really nice and ready to help on anything. There was not enough variety for the food at the buffet.
ca3 night romance trip
Exceptional 10.0
The staff were amazing very friendly it was perfect for my trip and all my needs were met
kaylee, ca8 night trip
Exceptional 10.0
It was a beautiful resort. Great service and a beautiful country.
ca6 night trip with friends
Exceptional 10.0
Everything was close by and service was great! The food was delicious and the pools were nice and clean! Had a great time.
Samir, ca3 night trip
Very Good 8.0
The hammocks, dock, beach, and pools provided several places to lounge. The massages on the beach were excellent!
ca5 night romance trip
Very Good 8.0
It is a small resort. Not what i expected. Staff were amazing. Food, although not a big variety, it was very tasty. The snack bar was better than any other resort i have been to. And i have travelled to a lot of resorts.
ca3 night trip with friends

Cancun Bay Resort - All Inclusive, Avenida Kukulkan