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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Puerto Morelos beachfront hotel with free water park and spa

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Amber Room
Sapphire, 2 Bedrooms | View from room
View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Laundry facilities
  • Spa
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
  • Children's pool
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The current price is CA $419
CA $515 total
includes taxes & fees
Apr 1 - Apr 2

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Pillowtop bed
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Pillowtop bed
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
Premium bedding
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Pillowtop bed
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)
Aerial view

GR Solaris Cancun & Spa - All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.0 out of 10, Very good, (3908)
The price is CA $390
CA $478 total
includes taxes & fees
Apr 2 - Apr 3
GR Solaris Cancun & Spa - All Inclusive
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About the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 11 min drive
  • Puerto Morelos Beach - 14 min drive
  • Puerto Morelos Town Square - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Tulum Intl. Airport (TQO) - 127 min drive
  • Cozumel Intl. Airport (CZM) - 27.9 miles/45 km

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive is a great choice for your beach stay in Puerto Morelos. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. La Pergola serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a free kid's club, a poolside bar, and a fitness center. Fellow travelers love the pool and helpful staff.

All-inclusive

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 359 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Toys

What to do

  • On a private beach
  • Tennis
  • Shopping
  • Pool table

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6771 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Romance packages

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • 3 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Reception hall
  • Walkway to water

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Spa

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.32 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Does Sensira Resort & Spa Riviera Maya – All Inclusive offer free cancellation for a full refund?

Yes, Sensira Resort & Spa Riviera Maya – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Sensira Resort & Spa Riviera Maya – All Inclusive and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Sensira Resort & Spa Riviera Maya – All Inclusive also has a private beach, a waterslide, and a fitness center, as well as spa services and an arcade.

Are there restaurants at or near Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, La Pergola offers international cuisine.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sensira Resort & Spa Riviera Maya – All Inclusive like?

Sensira Resort & Spa Riviera Maya – All Inclusive is located a short 1-minute walk from Arrecife de Puerto Morelos National Park.

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Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

A hotel for families with small children
The food was good, the service was good. A huge number of of screaming kind made it hard to stay by the pool, in the lobby bar or the restaurants. I did not join the 06.30 army of guests occupying sunbeds for the rest of the day, so never got a sunbed. Why not have enough !!?? A sunbed on our big terrace would have been nice. Why did we have to que for the buffet restaurant to sign in and get a table - we are quite capable to find a table. For breakfast and lunch we had only a the buffet restaurant to get a good meal - why not open more options ! Sensira is probably good for familes with small children, not anyone else.
anne lise, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Hop, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Average stay, not worth paying the upgrade
It was a fine stay you just need to know they’re a bit short staffed so it takes time to get room service, help with your bags, refills on your mini bar, etc. Also, I paid for Amber Club level which is supposed to come with a “butler” service and was told they would be reaching out to me but I never was contacted by my butler so never received that service.
Lisa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional family resort
We had an amazing experience at Sensira. The staff were outstanding. The rooms were very spacious, clean and modern. The kid amenities were exceptional from young to preteen. The spa experience was really special. Food was fantastic. Excellent value for experience. We would highly recommend this resort to families.
dianne, 7-night family trip
Verified Hotels.com guest review

6/10 Good

5-night family trip
Verified Hotels.com guest review

2/10 Poor

Brian, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent quality and service. The beds were as comfortable as any I have ever slept on. The clock in the shower drain was immediately addressed.
Zhilei, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Dj, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Lindsay, 4-night romance trip
Verified Expedia guest review

6/10 Good

Ownership hasn’t properly maintained the property, had they done so it could be a true 4-4.5 star resort. As-is, it’s a 3 star; nothing more
Mychal, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

shirin, 3-night trip
Verified Expedia guest review

2/10 Poor

Worst hotel experience in my life, understaffed and disorganized wherever you look. Excepting the guys at the lobby bar and at Knights, the rest of the facilities are clearly under staffed and they don’t seem to care about it. Wait time for Rodeo is at least an hour and for Tentazzione and Rodeo be sure to get there before you get hungry because you will need to wait at least another hour to get your food. On arrival they messed up my reservation so I had to wait an hour before my room was ready without an apology from the hotel, should’ve seen it coming from there. On Friday they got a group and they had a party on the terrace pf the third floor that is adjacent to all te rooms instead of having it in one of the bars so everyone on the third floor had to listen to their party until they fell like it, which it was well after midnight, so much for a family hotel. This is a cheap managed hotel pretending to be a five star hotel. STAY AWAY!!!!
Daniel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lizbeth, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Olubunmi, 5-night trip
Verified Expedia guest review

6/10 Good

Just ok nothing special
The hotel is very very short staffed . The buffet is not open every night for dinner The food is just ok . The restaurant by pool takes at least 1-2 hours to get your food . Getting your room clean and getting clean towels was a job every day we had to ask and wait hours for them , coffe shop was down underneath the hotel in a real bad place and was just ok if you like a dungeon. The beach was awful dirty dirt dirty even the water. No staff to keep it clean . The pools were nice but very very very cold . There are 4 restaurants but if you have kids you cannot go to the 4 th one adult only . We where a family if 6 adults an 3 kids an we would define pick a different place . We got tired of oh I will let them know or oh I will call someone . Not going there again . It’s only a 4 year old hotel but it feels very outdated. Not very clean cause the have no staff.
Cyndi, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Rimoun, 4-night family trip
Verified Expedia guest review

6/10 Good

The property it’s okay. Not at par with other Cancun hotels. Needs some maintenance on some of the areas of the hotel. Food was okay. Pool needs more chairs, and they had limited people serving the area. First time I have to request water for the room all 6 days, as they never replenish the fridge with water, and we have a baby. I was hoping for a better experience been a 4 year old hotel, but it seems they still trying to recover from the COVID slowdown.
Federico, 6-night family trip
Verified Expedia guest review

8/10 Very good

The food was very good at all restaurants. The room was clean and comfortable. There are many areas that require some degree of repair that are not being addressed: cracked tile by the kids pool tables with bad sharp edges, no fence or net around the 4th floor tennis court or basketball court so there's only a 4' wall for the ball to go over. There are pergolas taped off around the kids water park and down by the lower pool. The cost of a taxi into Puerto Morales is now $40 each way, 2 years ago it was about $17.
Ian, 5-night family trip
Verified Expedia guest review

2/10 Poor

The resort was severely under staffed. The food was terrible. Most of the time the buffet was cold. For dinner, there were days we waited over an hour and a half to be seated and another hour and a half to be served. The only good were the drinks and the views.
Vibhu, 5-night family trip
Verified Expedia guest review

8/10 Very good

Leendert, 7-night trip
Verified Expedia guest review

4/10 Fair

My booking was downgraded somehow, so when I showed up with my family of 5, I had no choice but to pay an extra $1300 at the front desk and wait an extra 90 minutes before getting the room I'd booked. Check-in and check-out were both painfully slow. Nights were loud with A/C noise and howling dogs. Water pressure was very weak. Most of the staff tried their best, but I had an unpleasant experience overall and felt the star rating was inaccurate.
Andre, 5-night family trip
Verified Expedia guest review

2/10 Poor

The only place I have ever been downgraded a room. We paid for the Family Sapphire Room and were downgraded to a double twin even though we showed our confirmation. Unreasonable management. Stay somewhere else.
Micah, 3-night family trip
Verified Expedia guest review

8/10 Very good

The road in to the resort was terrible.
Lorianne, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

My family and I had an amazing time. Food was great, and all important amenities were excellent. Our 3 year old really enjoyed the kiddy and big pools, and had lots of fun at the trampoline and kid zone. Buffet breakfast, buffet lunch, 3 dinner options (mexican, steakhouse or italian) all very good! Room service 24 hours anytime! It was amazing! A few things have been let go, basketball court, tennis court but not really something that hurt the experience. Would definitely go back. All were super nice.
Victoria Li Voon, 6-night family trip
Verified Expedia guest review

4/10 Fair

Do not trust Expedia or hotels.com pictures
We got a very bad experience and change hotel 3 days before the end of our vacation. Halft of the elevators does not work. Tennis curt was destroy. Basket court was close in very bad shape. Mini golf was in bad condition. Management took all our complains and try to acomodate us but the infraestructure is damage. All pictures in hotel.com are fake. Service was good the staff always try to be helpfull but they do not have the tools to be a good resort
Adrian, 5-night family trip
Verified Hotels.com guest review