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Puerta Del Mar Hotel

4.5 star property
Luxury hotel in Ixtapa with indoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puerta Del Mar Hotel

Indoor pool, 2 outdoor pools, pool umbrellas
Gazebo
Indoor pool, 2 outdoor pools, pool umbrellas
21-inch flat-screen TV with digital channels, TV
Terrace/patio

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools and indoor pool
  • Fitness center
  • Sauna
  • Self parking
  • Children's pool
  • Spa tub
  • Waterslide
  • Pool bar
  • Room service
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Kitchen
The price is CA $134
CA $159 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Yard
Balcony
Individually decorated
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 King Bed

View all photos for Master suite

Master suite

Master suite

Highlights

Yard
Balcony
Individually decorated
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Ceiling fan
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Suite Junior

1 bedroom, premium bedding, down comforters, in-room safe

Double Suite Junior

  • Sleeps 4
  • 2 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Suite Deluxe

1 bedroom, premium bedding, down comforters, in-room safe

Double Suite Deluxe

  • Sleeps 6
  • 2 Twin Sofa Bed(s) and 1 King Bed(s) and 2 Twin Bed(s)

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Outdoor pool, pool umbrellas, sun loungers
Emporio Ixtapa
Pool
Spa
Parking available
Free WiFi
8.2 out of 10, Very good, (1001)
The price is CA $104
CA $124 total
includes taxes & fees
Nov 27 - Nov 28
Emporio Ixtapa
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About the area

Map
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 14 min walk - 1.2 km
  • Marina Ixtapa - 2 min drive - 2.3 km
  • Ixtapa Golf Course - 5 min drive - 3.4 km
  • Marina Ixtapa Golf Club - 14 min drive - 11.6 km
  • La Ropa Beach - 25 min drive - 12.1 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Subway - ‬5 min walk
  • ‪Deborah's Restaurant - ‬5 min walk
  • ‪Señor Frog's - ‬6 min walk
  • ‪Casa Morelos Mexican Seafood - ‬5 min walk
  • ‪Fontan Ixtapa - ‬6 min walk

About this property

Puerta Del Mar Hotel

When visiting Ixtapa, Puerta Del Mar Hotel is a great choice to consider. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Los Molcajetes, which serves breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and in-room conveniences at this luxurious hotel include sofa beds and refrigerators.

Languages

English, Spanish

At a glance

Hotel size

  • 45 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Onsite self parking (MXN 100 per stay)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*
  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • An indoor pool
  • Spa tub
  • Sauna
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • King sofa bed
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony
  • Yard
  • Individually decorated

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Los Molcajetes - Overlooking the garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one-way)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for MXN 70 per night

Parking

  • Self parking costs MXN 100 per stay

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the swimming pool without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Puerta Del Mar
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Ixtapa
Puerta Mar Hotel Ixtapa
Puerta Mar Hotel
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

Does Puerta Del Mar Hotel offer free cancellation for a full refund?
Yes, Puerta Del Mar Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Puerta Del Mar Hotel?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Puerta Del Mar Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Puerta Del Mar Hotel?
Yes. Self parking costs MXN 100 per stay.
Is airport shuttle service offered by Puerta Del Mar Hotel?
Yes, an airport shuttle is available. The charge is MXN 480 per vehicle one-way.
What are the check-in and check-out times at Puerta Del Mar Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Puerta Del Mar Hotel and nearby?
Have fun with activities like cycling, horseback riding, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Puerta Del Mar Hotel also has 2 outdoor pools and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Puerta Del Mar Hotel?
Yes, Los Molcajetes offers garden views.
Does Puerta Del Mar Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker, and cookware.
Does Puerta Del Mar Hotel have any outdoor private spaces?
Yes, every room features a balcony and a yard.
What's the area around Puerta Del Mar Hotel like?
Puerta Del Mar Hotel is in the heart of Ixtapa, a short 14-minute walk from El Palmar Beach and 9 minutes' walk from Magic World Aquapark.

Puerta Del Mar Hotel Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

laura, 2-night trip
Verified Expedia guest review

8/10 Very good

Jose, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Jayln, 17-night family trip
Verified Expedia guest review

8/10 Very good

Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Mark, 18-night romance trip
Verified Expedia guest review

8/10 Very good

The grounds are clean, beautiful, and peaceful.
Tanya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Linda M, 14-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bill, 4-night trip
Verified Expedia guest review

8/10 Very good

Sisters vacation
Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Crystal, 4-night family trip
Verified Hotels.com guest review

6/10 Good

They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical
2-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice location
Nice location with a bunch of places to go close by
ulises, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Stay away from this place. Our bed was peed on from the previous guest and all they wanted to do is give us extra sheets. Just a horrible experience
6-night family trip
Verified CheapTickets guest review

8/10 Very good

great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago
14-night trip
Verified Orbitz guest review

10/10 Exceptional

The staff were very nice. Great pool. Nice big room. I was very happy.
Rufino, 3-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

Happy with Puerta Del Mar
The location was decent, about 5-7 minute walk to beach, 2-3 min walk to restaurants and stores, including a grocery and ATM's. Super friendly staff, although very limited in their English. I was the only gringo guest (I asked). I had a large one-bedroom suite w/ 2 bathrooms, well worth the price. Rooms did not smell, and were very clean, with equipped kitchen, dining area, 5 gallon water bottle. The downside for me was the technology: internet sucked. Upon check in they told me I had to be out on my balcony for Wifi reception, which is not desirable in 90 degrees with two AC units blasting hot air on you. Then I figured out to use my laptop off of my cell phone, but still slow to load. In suite safe was too small for a tablet. Both TVs did not work. Excellent AC and fans. Get an upper floor. Good elevator service, good secure free parking. All in all, it meets most Western standards except technology, at a good value price.
3-night trip
Verified Hotels.com guest review

2/10 Poor

A bug infested fire trap. Do yourself a favour and do not stay here. When you complain .... you get not where with the hotel. We had to lose our money and go to another hotel. Bad,bad,bad!!!
Kim, 10-night trip
Verified Expedia guest review

8/10 Very good

Ceiling fans were very loud. Not a good night sleep because of the loudness. The shower head fell of during shower and the maintenance dept. didnt fix it in two days, not a big deal but still somewhat uncomfortable. The hotel charges extra for the drinking water in the hotel room. Very surprised. At checkout after paying for the drinking water had to wait for a small amount of change in 90 degree weather so i just told them to forget it. Keep the change. Dont think i will be returning to that hotel.
Jorge, 1-night trip
Verified Orbitz guest review

8/10 Very good

Excelent for the price.....only complaint is lack
Experience was good...great for te price...not on the ocian but a block from the ocian...there are several big pools..not crowded and the pools ar very clean ....it has a slike into the pool which is fun....I would susggest the hotel put in mid size endglish tv if they want usa customers....also the pool furniture is broken and needs to have more furnishture if the hotel was fus....not many people there so there were enouht pool chairs but not if the place were full.
John, 14-night trip
Verified Orbitz guest review

10/10 Exceptional

Champagne experience on a beer budget
within easy walking distance to the beach, the bus line, and multiple restaurants & shopping. Quiet, pleasing gardens & pool area. Excellent service by staff, very responsive & eager to help with questions. Enjoyed watching the inguanas in the trees at back of hotel each morning. Room was spacious, clean. View from the balcony of the ocean, city and scenic hillsides
Pam, 7-night trip
Verified Expedia guest review

8/10 Very good

Good for the Money
I rented 3 rooms for a family vacation. Overall, we had a good time. The rooms and some furnishings and appliances were dated. The AC's in two of the three rooms did not work correctly but were fixed the next morning. At check-in and check-out, a staff member takes inventory of all silverware, cups, dishes, appliances, towels etc. which was time consuming. Alcohol, except from the hotel's bar, is not allowed in the pool area even in cups. Staff was helpful but only spoke Spanish. Kids loved the pools and water slide. Affordable place to bring the family.
Kevin, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Good location close to the beach
The staff was nice as well as the location. Laundry service was expensive,or you have to go outside the property to do your laundry and get change for tips. Since I was touring everyday, it was not too much of an inconvenience. I'll be back Christmas for a month renting a condo in an gated golf area. I recommend this place, if you don't mind some inconveniences. The price is right.
Verified Hotels.com guest review

6/10 Good

Close to beach with great pool and grounds
I was disappointed that the towels were so old and threadbare and stiff as a board. Two mornings I could not get hot water for my shower and it eventually took about 20 minutes of running the water to get hot. I wish there had been a bar/lounge at the hotel. The staff was very helpful and pleasant and the hotel was in close proximity to bars, restaurants and shopping.
Verified Expedia guest review

6/10 Good

good and bad
Grounds and pool were very nice. Hotel doesn't provide hair dryer, linens are old dingy, has two bathrooms but one of them smelled like sewer had to keep door shut. Restaurant was not too good. Most of the staff were helpful but watch out for dishes coming up missing and being charged for replacement. It's usually quiet. Good location close to restaurant, bars and shopping. Good air conditioning pretty good beds.
Verified Expedia guest review