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Riu Palace Kukulkan - Adults Only - All Inclusive

Photo gallery for Riu Palace Kukulkan - Adults Only - All Inclusive

Aerial view
Aerial view
Minibar, in-room safe, desk, blackout drapes
4 bars/lounges, swim-up bar
Reception

Overview of Riu Palace Kukulkan - Adults Only - All Inclusive

VIP Access

Riu Palace Kukulkan - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront hotel with spa, near La Isla Shopping Mall

8.2/10 Very good

293 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free airport shuttle
  • Beach sun loungers
  • Beach towels
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour front desk
For families
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 7 min walk
  • Chac Mool Beach - 7 min drive
  • Aquaworld - 4 min drive
  • Forum Beach - 7 min drive
  • Cancun Convention Center - 4 min drive
  • Iberostar Cancun Golf Course - 5 min drive
  • El Rey Ruins - 7 min drive
  • Tortuga Beach - 13 min drive
  • Delfines Beach - 8 min drive
  • Langosta Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Free airport shuttle

Restaurants

  • Cambalache - 6 min walk
  • Starbucks - 7 min walk
  • El Fish Fritanga - 6 min walk
  • Hooters - 9 min walk
  • Ah Cacao Chocolate Café - 8 min walk

About this property

Riu Palace Kukulkan - Adults Only - All Inclusive

At Riu Palace Kukulkan - Adults Only - All Inclusive, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 10-minute walk of La Isla Shopping Mall. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. This luxurious hotel also features a free airport shuttle, a snack bar/deli, and a garden.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 428 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • This property offers airport transfers through a third party company. Guests must schedule their airport transfer with the third party company directly, at least 48 hours before travel, using the emailed instructions received from the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Free airport shuttle from 8:00 AM to 11:00 PM

Other information

  • Designated smoking areas (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2022
  • ATM/banking
  • Garden
  • 4 outdoor pools
  • Full-service spa

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>This property reserves the right to pre-authorize the guest's credit card prior to arrival. </p>

Also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Riu Palace Kukulkan - Adults Only - All Inclusive Hotel
Riu Palace Kukulkan - Adults Only - All Inclusive Cancun
Riu Palace Kukulkan - Adults Only - All Inclusive Hotel Cancun

Frequently asked questions

Does Riu Palace Kukulkan - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Riu Palace Kukulkan - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Palace Kukulkan - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Palace Kukulkan - Adults Only - All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Riu Palace Kukulkan - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Riu Palace Kukulkan - Adults Only - All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Riu Palace Kukulkan - Adults Only - All Inclusive?
Yes, a free airport shuttle is available from 8:00 AM to 11:00 PM.
What are the check-in and check-out times at Riu Palace Kukulkan - Adults Only - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is 11:00 AM.
Is there an onsite casino at Riu Palace Kukulkan - Adults Only - All Inclusive?
No, this hotel doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Riu Palace Kukulkan - Adults Only - All Inclusive and nearby?
Riu Palace Kukulkan - Adults Only - All Inclusive has 4 outdoor pools and 4 bars, as well as a spa and a garden.
Are there restaurants at or near Riu Palace Kukulkan - Adults Only - All Inclusive?
Yes, there are 6 onsite restaurants.
What's the area around Riu Palace Kukulkan - Adults Only - All Inclusive like?
Riu Palace Kukulkan - Adults Only - All Inclusive is a short 7-minute walk from La Isla Shopping Mall and 9 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.2

Very good

9.4/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

9.3/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Anakaren, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great time!
We had a wonderful time at this hotel! The service was great, hotel was top notch and the food was good and plentiful at the buffet. The real winner are the A La carte restaurants.
Marie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

douglas, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the Riu
Fantastic food, beautiful beach, clean and new facilities, great entertainment, friendly staff....
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best Riu Yet
Great new place on Cancun! Beautiful beach, great swimming pools, excellent food, great service and best of all high dollar liquor is poured as part of the deal.
James, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Choose a different resort!
1. The food was literally inedible. We ate out every meal after the first night. 2. AC was broken the first day. They came to fix it Day 2 which helped but we still never got it down to what we had it set on. 3. They promised to refund me for nights we didn't stay and gave me documentation showing the "refund." Then the refund never came through and they don't reply to any emails.
Nathan, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sonya, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Joel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

First time in Cancun
I read the reviews before booking and saw some negative comments about dinner availability so I made reservations at restaurants near the hotel so I can’t comment on dinner dining. Staff was great especially Andrea at check in. Room had a beautiful view of the ocean. Pools and drinks at them were wonderful. Shout out to Alfredo at the lobby bar for the great drinks and conversation. First time at a Riu hotel and would definitely stay at another one. Oh and the restaurants by the hotel were awesome especially Cenacolo’s if you like Italian.
brian, 5-night trip with friends
Verified Hotels.com guest review

6/10 Good

my first (and last) all-inclusive
This was a quick getaway trip for my birthday. The place is new so it's in the best condition it ever will be. That said, the shower drain kept closing and water would fill up in the enclosure (almost 3 inches high) as I showered. Had to call maintenance two nights to come fix this. Both times they took nearly an hour to come up -- not a problem if we weren't trying to shower and get dressed for dinner after a day spent wearing sunscreen on the beach. Who wants to sit on the furniture when covered in sand? The property is decorated nicely and has a luxe feel to it. Yet one of the four elevators was out of service the entire visit. They only provide one set of bath towels, which is kind of silly for a beachfront property where sand is tracked everywhere. Aside from the coffee drinks, there is nothing good to say about the food -- it was mediocre, and the alcoholic drinks seemed watered down. The beach itself is amazing. Unfortunately the attendants aren't always helpful with setting up chairs, tables, or umbrellas. I didn't expect to pay nearly $2k to drag my lounge chairs across the beach but that is exactly what happened. I've stayed at cheaper places and got better service. Definitely not worth the price. I will not book at the Riu again. Pro tip: the beach towel stand closes early. If you stay on the beach past that time, you'll have to carry your dirty towel thru the hotel and bring it back down the next day to get a fresh one.
3-night trip
Verified Hotels.com guest review