At Naay Boutique Hotel, you can spend time at the beach enjoying beach umbrellas, yoga, and sun loungers, plus you'll be within a 15-minute walk of Holbox Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Dining choices include 2 restaurants and the bar/lounge is a great place to grab a cold drink. Other features include a terrace and a garden. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
39 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 3:00 PM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Free English breakfast each morning 8:00 AM–noon
2 restaurants
Bar/lounge
Room service (limited hours)
What to do
On the beach
Beach yoga
Stereo
Hiking/biking trails nearby
Services
Front desk (limited hours)
Concierge services
Dry cleaning/laundry services
Luggage storage
Beach sun loungers
Beach towels
Beach umbrellas
Romance packages
Facilities
7 buildings/towers
Built in 2022
Garden
Picnic area
Terrace
Mosquito nets
An outdoor pool
Spa services
Banquet hall
Outdoor furniture
Accessibility
Front entrance ramp
Grab bar in shower
Shower grab bar height (inches): 39
Tile flooring in room
Room amenities
Be entertained
IPod docking station
43-inch TV
Premium cable channels
Pay movies
Home comfort
Air conditioning
Free stocked minibar
Espresso maker
Bathrobes
Window screens
Sleep well
Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Select Comfort mattress
What to enjoy
Individually furnished and decorated
Heated floors
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Phone
Computer monitor
Food and drink
Chef
More
Daily housekeeping
In-room safe
Mobile key entry
Guidebooks/recommendations
Local maps
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Resort fee: MXN 200 per accommodation, per stay
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a first aid kit and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Naay Boutique Hotel Hotel
Naay Boutique Hotel Isla Holbox
Naay Boutique Hotel Hotel Isla Holbox
Frequently asked questions
Is there a pool at Naay Boutique Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Naay Boutique Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Naay Boutique Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Naay Boutique Hotel?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Naay Boutique Hotel and nearby?
Have fun during the warmer months with activities such as beach yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Naay Boutique Hotel also has a garden.
Are there restaurants at or near Naay Boutique Hotel?
Yes, there are 2 onsite restaurants.
What's the area around Naay Boutique Hotel like?
Naay Boutique Hotel is a short 15-minute walk from Holbox Beach and 6 minutes' walk from Bioluminescence Beach.
Naay Boutique Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
8 Dec 2024
Eat well and relax
The food and service was amazing. It was very relaxing and comfortable
Denise
Denise, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Sep 2024
Everything about my stay was amazing. From the food, to my beautiful room, the views, the drinks and most importantly the service was out standing. Can’t wait to visit again and bring my loved ones. All the service staff were awesome. Especially the server Angel. He gave me great suggestions on food. Everything I had was very tasty. Will be back!
Cindy
Cindy, 3-night trip
Verified Expedia guest review
10/10 Exceptional
5 Sep 2024
An amazing, quiet and unique swim out room. And the staff was very helpful. The restaurant on sight had amazing food.
JAMES
JAMES, 2-night trip
Verified Expedia guest review
10/10 Exceptional
3 Sep 2024
Amazing and beautiful property!
Thank you!
JOU
JOU, 4-night romance trip
Verified Orbitz guest review
10/10 Exceptional
15 Aug 2024
Sergio Castillo
Sergio Castillo, 7-night trip
Verified Expedia guest review
6/10 Good
11 Aug 2024
Staff make this place a 10
This place was just ok. We stayed in one of the swim up rooms. Site said some of the mini bar stuff was free. Staff said that was a misprint. Nothing was free in the minibar. There was a little coffee maker in the room but no coffee. We were told they were completely out of pods and to call the restaurant and we could get some from the restaurant. The phone in the room did not work. On our final day, we had no hot water in the shower and no shower pressure. There are two restaurants on site but one was closed-under renovation we were told. Food was ok. Swim up bar was ok.
Wait staff was amazing. Ariel & Luis were super cool. Very friendly and very hard working. I did not like how the staff behind the bar had to crawl in and out under the bar as it did not have a gate or entrance. This made it hard for me to enjoy my food because I felt bad that they had to crawl under the bar table to get in and out. We wanted to eat off site and the closest places within walking distance was a small mini mart that had the best grapes and cold ripe mangoes. We tried to walk to La Cabane but it got hot and the mosquitos were absolutely vicious so we got back to the room and they delivered us pizza. Used our cell to what’s up La Cabane. The pizza was really good. The beach was decent and we went just in time to see the bioluminescence at night. We also got up early and walked down to the left of the beach and saw the flamingos. We felt that this stay was very overpriced for what they offer.
Rebecca
Rebecca, 4-night trip
Verified Hotels.com guest review
8/10 Very good
26 Jul 2024
PROPERTY WAS BEAUTIFUL; HOWEVER THEIR DOOR LOCK SYSTEM WAS BROKEN FOR DAYS INTO OUR TRIP. THEIR ANSWER WAS TO HAVE SOMEBODY COME AND UNLOCK EVERY TIME - NOT CONVENIENT TO COME AND GO.
STEPHEN
STEPHEN, 7-night trip
Verified Orbitz guest review
2/10 Poor
26 Jul 2024
Dining options are terrible, service was below average and management did not seem to care or want to make it right.
Samuel
Samuel, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Jul 2024
A lot Mosquitos,
Daniel
Daniel, 9-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 Jun 2024
Walking distance to bioluminescence viewing spot.
Gang
Gang, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
29 May 2024
Great place!!
Leslie
Leslie, 2-night trip
Verified Travelocity guest review
10/10 Exceptional
4 May 2024
Excellent stay. Will be back. Super friendly and helpful staff.
Savannah
Savannah, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
21 Apr 2024
Paradise visited
Valerie
Valerie, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Mar 2024
The staff was incredible and made our stay so lovely. They were attentive and timely. Manuel and Jhouze were wonderful. They provided great service and were always positive as well as accommodating. The hotel was gorgeous, comfortable and clean.
Sydney
Sydney, 3-night trip
Verified Hotels.com guest review
6/10 Good
20 Mar 2024
The staff was great, room was beautiful and very clean. The pool was disgusting. There was a terrible sewage smell that had flies everywhere. We had to leave every day to get away from the flies and smell or eat in our room.
Enrique
Verified Travelocity guest review
10/10 Exceptional
15 Mar 2024
Beautiful place to stay and relax, its NOTHING else u can do there other than RELAX which is BEAUTIFUL!!!!
Yara
Yara, 2-night family trip
Verified Expedia guest review
6/10 Good
11 Mar 2024
This hotel is beautiful, probably the nicest room I have ever stayed in. The property is lovely, relaxing and calm. The staff is very friendly and accomodating. The problem seems to be that there is insufficient staff to run the hotel i.e. no beach service, only one restaurant open etc. I would still return even with these minor inconveniences.
Donna
Donna, 2-night romance trip
Verified Expedia guest review
2/10 Poor
4 Mar 2024
Wrazsanae
Wrazsanae, 1-night trip
Verified Expedia guest review
6/10 Good
29 Feb 2024
Such a disappointment. This property is beautiful. The room had a fantastic view, beautiful decor, comfy bed and a balcony. There was never any complementary drinking water in the room - must buy from the restaurant. In room mini bar was empty as was the advertised in room coffee/tea. Several times the hot water just stopped running in our room. Room was not soundproof and the air conditioner sounded like a jet plane but it did work well. I will be requesting a partial refund through Expedia for the lack of amenities that were advertised at this 5 star property. That being said, there is one restaurant and the food is good and the service excellent. Thank-you again Jhosue for your wonderful service and joyous attitude.
Barbara and Michael
Barbara and Michael, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 Feb 2024
This hotel was one of the nicest hotels on the Island. It is tucked away from the rest of town, the beach in front is almost empty.
Lori
Lori, 4-night romance trip
Verified Expedia guest review
2/10 Poor
20 Feb 2024
STACY
STACY, 7-night trip
Verified Expedia guest review
8/10 Very good
20 Feb 2024
Cassandra
Cassandra, 8-night trip
Verified Hotels.com guest review
2/10 Poor
28 Jan 2024
James
James, 7-night trip
Verified Hotels.com guest review
8/10 Very good
18 Jan 2024
Beautiful hotel but they didn’t have all the restaurants open and the beach area was not open with service. Drinks are not good.