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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Mahekal Beach Front Resort & Spa, Playa del Carmen

4-star4 stars
38 St And The Beach, Playa del Carmen, QROO, 77710, Mexico

4-star beachfront hotel with spa, near Mamitas Beach Club
  • Free WiFi in lobby
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Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Low density, beautiful tree canopy, authentic design, serene, stunning beachside location…Mar. 2, 2020
  • Very good service ! All staff friendly and attentive Dec. 16, 2019

Mahekal Beach Front Resort & Spa, Playa del Carmen

from $271 CAD
  • Room, Garden View
  • Room, Garden View (Palapa)
  • Room, Ocean View
  • Room, Ocean View (Palapa)
  • Premium Ocean Front
  • Treehouse
  • Treehouse Palapa
  • Premium Penthouse King
  • Premium Beach House (Palapa)
  • Mahekal Deal of the day

What’s around Mahekal Beach Front Resort & Spa, Playa del Carmen

Landmarks

  • In Downtown
  • Mamitas Beach Club - 1 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Nuestra Senora del Carmen Catholic Church - 19 min walk
  • Plaza Las Americas - 35 min walk
  • Mario Villanueva Stadium Madrid - 9 min walk
  • Quinta Alegría Shopping Mall - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 195 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
Guests may be subject to health screenings for COVID-19 at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site

  • Offsite parking nearby (USD 7 per day)

  • Street parking available

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Free bicycles on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Number of meeting rooms - 3
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 33
  • Year Built - 1982
  • Designated smoking areas (fines apply)
  • Garden
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Stay connected
  • Desk
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • Basic alcoholic beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Lessons/classes/games
  • Pilates
  • Yoga

Entertainment
  • Onsite live performances

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar
  • Room service
  • Airport transfers
  • Gratuities
  • Taxes

Spa

Revive Spa at Mahekal has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.

Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Free bicycles on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2016 Condé Nast Traveler Top 100 List and the #10 in Mexico, 2019 Travel + Leisure 500.

Mahekal Beach Front Resort & Spa, Playa del Carmen’s small print

Also known as

  • Mahekal
  • Shangri La Caribe Playa Del Carmen
  • Mahekal Front & Spa Del Carmen
  • Mahekal Beach Front Resort & Spa Hotel
  • Mahekal Beach Front Resort & Spa Playa del Carmen
  • Mahekal Beach Front Resort & Spa Hotel Playa del Carmen
  • Mahekal Beach
  • Mahekal Beach Playa del Carmen
  • Mahekal Beach Resort
  • Mahekal Beach Resort Playa del Carmen
  • Mahekal Resort
  • Mahekal Beach Hotel Playa Del Carmen
  • Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
  • Shangri La Caribe Hotel

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Guests under 16 years old are not allowed in the spa tub.

Children under 17 years old are not allowed in the spa without adult supervision.

Guests under 13 years old are not allowed in the spa.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. Parties and events are allowed on site. Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 100.00 per night

  • Christmas Eve (24 December) Gala Dinner per adult: USD 80.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 40.00 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80
  • New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night

Resort fee inclusions:

  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Bicycle storage
  • Internet access (may be limited)
  • In-room safe

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking is available nearby and costs USD 7 per day

Breakfast costs between USD 12 and USD 40 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 134 per person (roundtrip)

Airport shuttle for children between the ages of 5 and 12 costs USD 134 (roundtrip)

There is a service fee of USD 30 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mahekal Beach Front Resort & Spa, Playa del Carmen

  • Does Mahekal Beach Front Resort & Spa offer free cancellation for a full refund?
    Yes, Mahekal Beach Front Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Mahekal Beach Front Resort & Spa currently open?
    The property is closed during April and May.
  • What are the cleanliness and hygiene measures currently in place at Mahekal Beach Front Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Mahekal Beach Front Resort & Spa?
    Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.
  • What are the check-in and check-out times at Mahekal Beach Front Resort & Spa?
    You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Mahekal Beach Front Resort & Spa?
    Yes, there are 3 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include La cueva del Chango (3-min walk), La Piola (4-min walk), and Gluay Maai Thai (4-min walk).
  • Is airport shuttle service offered by Mahekal Beach Front Resort & Spa?
    Yes, an airport shuttle is available. The charge is USD 134 per person roundtrip.
  • What is there to do at Mahekal Beach Front Resort & Spa and nearby?
    Have fun with onsite activities like surfing, beach yoga, and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Mahekal Beach Front Resort & Spa also has 3 poolside bars and 3 beach bars, as well as a fitness center and a garden.

Recent reviews

Superb 9.0 From 1,010 reviews

Very Good 8.0
We enjoyed the atmosphere with the palapas. The property was clean, well kept and felt safe. We didn’t like it when the beachfront disappeared but they can’t control the weather and tide. The food was good but over-rated for the purpose of billing and value.
ca7 night family trip
Exceptional 10.0
A great "kid friendly" property for families with a laid back atmosphere and two nice sized pools. Courteous and friendly staff made us feel at home at all times. We enjoyed the onsite restaurants particularly the breakfast at Las Olas. The kids loved the " treehouse " views from the rooms on the second level.
Jack, ca7 night family trip
Exceptional 10.0
Favourite Destination Ever!
Simply “Magical”! This was our “10th” return visit to our favourite resort... The setting... the ambiance...the cuisine...and above all the exceptional staff who treat us like family
Robert, ca11 night trip
Very Good 8.0
The property is serene and beautiful, the staff is friendly and efficient. Plumbing is not the best, otherwise a great place to stay, excellent location.
ca8 night trip with friends
Very Good 8.0
I liked the vibe at Mahekal, it was beautiful, clean and the staff was very friendly. However, I had money stolen from me at the beach so please be careful. I left my wallet by the beach by accident ( I know, my fault) but it was dark and the front reception called to let me know they'd found my wallet. When I went to retrieve it, they said that there was a credit card in there, but no cash. To be honest, I think it was the security guard or the reception because it was under a beach chair and no one at the each would have even seen the wallet unless they had a flash light (It was dark) and only the security guards have flash lights.
Z, ca2 night family trip
Poor 2.0
Not happy with the stay. At the reception we asked a lady who worked there if the prices for the spa were in pesos and she said yes. After our massage, we got billed in US dollars. I explained to the lady at the spa that someone at reception told us it was in pesos and she suddenly became so rude to us. She became short and stopped giving us eye contact. I was a very humiliating experience for me, but I still paid the spa using my credit card. The next day I went to the reception again and they said they would give me a 50% off refund on my credit card. ONE MONTH LATER and I still haven't gotten the refund back. I'm very upset that they lied to me TWICE. This is not how you should treat guests. This hotel is just looking for ways to get more of your money. Book somewhere else. Ver disappointing.
ca5 night trip with friends
Poor 2.0
Taking Advantage of Solo Guests
I booked a 7 night stay at Mahekal Beach resort in June. The room that I booked was a Garden view Treehouse Palapa. I paid 2,300 CAD for the week which included 2 meals per day. When I was shown my room, I was shocked. It was probably the worst room on the property, the farthest from any restaurant, amenity, or the beach. It was ground level, not a treehouse and it smellled like human waste/backed up sewage. When the front desk attendant walked me to my room I asked him if it was a busy time of year for them and he said no with the exception of some weddings. I tried to air out the room but the smell was not getting any better so I asked the front desk if they had any other rooms available. He said they had 2 available rooms and they both had partial ocean views. When I was shown the rooms, they were the ones you see in the pictures, with a non-human waste smell, not the room I was checked into. He said he would be happy to move me and that it would ONLY cost 95 USD more per night. I met a couple who also booked through this site and they had a similar experience but they were upgraded to a different garden view room AT NO COST. To make matters worse, I had a friend come and stay with me for a 24 hour period. We did not use the pool, or any amenities and we were pestered 3 times by hotel staff and security to PAY MORE MONEY, which included a knock on my door at 1 am after we returned from our night out in Playa Del Carmen telling me I had to pay to have a guest. NOT A CHANCE!
Jessie, ca7 night trip
Exceptional 10.0
A magical experience made all the more with the courtious care of; Karina and Samuel at the feont desk Smiling Jose the doorman Icela our hostess, smart and so amazing with the children Candi our Mayan dream of a housekeeper And of course the informative and gracious Manuel! Ignasio! and Gilberto at the beach Thankyou Mahekal we will never forget all the kindness and endless small details!
Ryan-Matreya, ca8 night trip
Exceptional 10.0
Mahekal Resort is an incredible experience. From the rooms, to the staff or the awesome food - all of it is a world class experience. As someone who never writes reviews I felt compelled to tell everyone how amazing Mahekal is! If you're looking to go on a nice vacation and spoil yourself - look no further. Everything at Mahekal is 5 star. The rooms are newly renovated, clean and gorgeous (I stayed in the Ocean View Palapa Room), the pools are great and the staff really are world class. After years of vacationing in Mexico (Tulum, Cancun, Playa etc.) I've finally found a resort that I will be coming back to year after year.
David, ca5 night trip
Exceptional 10.0
Laid back vibe was so refreshing. Staff were amazing. Unfortunately lots of construction to beachfront suites messy but not a major problem.
Sjg, ca12 night family trip

Mahekal Beach Front Resort & Spa, Playa del Carmen