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All properties in Puerto Morelos, Quintana Roo, Mexico

Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive, Puerto Morelos

Puerto Morelos beachfront property with spa and casino

  • Free WiFi and free parking
From
$419 CAD

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Carretera Federal 307, Puerto Morelos, 77500, QROO, Mexico
8.2.Very Good.
  • Grant amenities and staff. Especially enjoyed the various gym classes

    Nov. 21, 2019

  • This is my second time staying at the Royalton Cancun Rivera. The first time at the…

    Apr. 13, 2019

See all 944 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 343 guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 10 restaurants and 4 beach bars
  • Full-service spa

What’s around

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 5.5 mi / 8.9 km
  • Cancun Country Club - 7.6 mi / 12.3 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Luxury Suite with Terrace Jacuzzi
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Honeymoon Suite Ocean View Diamond Club
  • Luxury Junior Suite
  • Luxury Suite Swim Out
  • Luxury Suite Swim Out Diamond Club
  • Luxury Presidential Ocean View One bedroom suite Diamond Club
  • Luxury Junior Suite Ocean View
  • Luxury Junior Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Junior Suite Swim Out
  • Luxury Junior Suite Ocean View Diamond Club

What’s around

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 5.5 mi / 8.9 km
  • Cancun Country Club - 7.6 mi / 12.3 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km
  • Crococun Zoo - 9.9 mi / 15.9 km
  • Playa Coral - 10.7 mi / 17.2 km
  • Petempich Bay - 10.7 mi / 17.3 km
  • Sanctuary of Hope and Time Capsule - 12.4 mi / 19.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
map
See on map
Carretera Federal 307, Puerto Morelos, 77500, QROO, Mexico

At a glance

Size

  • 343 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • 10 restaurants
  • 5 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Health club
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Casino
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Separate sitting area
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch plasma TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling
  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Small print

Also known as

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive also has 2 poolside bars, 4 beach bars, and a casino, as well as a nightclub, a Turkish bath, and spa services.
8.2.Very Good.
  • 10.0.Exceptional

    Great time in a beautiful location!

    We had a very nice time! The room was very nice and spacious. We did not expect the hallways to be open to the outside so walking to anywhere, was very hot. We were in the Hideaway Adult Only, Diamond Club section of the Resort, which was very special to celebrate our anniversary, highly recommend it! Be prepared to do a lot of walking for most of the resorts activities/restaurants because there's only one restaurant the Hideaway section of the resort. The staff was very friendly and attentive and the food was good! If you can, choose a room with an infinite pool outside your room, you'll thank me later.

    Deborah, 4 night trip, Jul. 15, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Our stay at the royalton hideaway Cancun was TERRIBLE!! Not only were the waiter’s very racist but RUDE!! Upon arrival our room was filled with mosquitos, the sheets and pillow cases has blood stains on them. The room service wait times where too long, the cups at most for the pool bars were FILTHY!! Our anniversary and my wife’s birthday was ruined!!! This experience at this resort was a total NIGHTMARE!!! Hotels.com is the worst I will NEVER book another vacation with them!!!

    William, 5 night trip, Jul. 11, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    So-so

    The service was amazing. The bartenders were the best and made our trip. Alfonso at the beach bar and Henry at the pool bar we’re the greatest. The food was just so-so and we had a terrible view of an abandoned hotel, but overall it was ok.

    Kasey, 7 night trip with friends, Jun. 23, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Very disappointed

    My room had bugs, The lights keep going on and off. My tv didn’t work good . I didn’t have any water the last day. I was not happy with my stay at all! I was Charged for two people when I try to change the reservation to weeks in advance with hotels.com and the hotel and they made me pay for two people and did not give it to people roll or a two people package I will be very very disappointed

    Lafawn, 5 night trip with friends, Jun. 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best ever

    Best resort/staff. These workers work their butts of 24/7 to attend to your every need..

    Natalie, 4 night trip, Jun. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had so much fun!! Amazing service, we felt so spoiled all week!

    1 night trip with friends, Apr. 28, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was amazing and friendly. The food was good but not over the top.

    6 night family trip, Apr. 24, 2021

    Verified Expedia guest review

  • 2.0.Poor

    We vacation a lot. We go at least twice a year and at least once to Mexico. Since the pandemic we weren't able to, this year we went with Cancun. The service was terrible. We kept getting rude looks from the staff. The server's at the buffet were not helpful or kind in anyway. The resort was NOT adult only and shouldn't be advertised as so. There is an adult only section and that is it. With the price we paid, this was very disappointing. The food wasn't good, there was always an hour wait before getting served. The whole time there it felt like we were an inconvenience to the staff. I've never written a review, but I now that the only reason why we chose is resort was due to the positive reviews, I feel like it's important that I write one. Any time we've ever been to a resort we've always been treated with kindness, we have never been treated the way we were at this resort. We will not be going back.

    3 night trip with friends, Apr. 24, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Staff was excellent you can tell they are doing a lot to make the place better! Overall service was great. I would definitely plan another trip here.

    6 night trip with friends, Apr. 23, 2021

    Verified Expedia guest review

  • 2.0.Poor

    This is not an "Adult Only" resort as advertised... only one side of the resort, which all guest have access to is considered "Adult Only"... the food and drinks are horrible... check in process is soooo long, it took almost an hour or longer... first room had bugs (dead and alive)... second room was no better (more bugs).. do not book this resort if you are looking for an "Adult Only" atmosphere...

    3 night trip, Apr. 23, 2021

    Verified CheapTickets guest review

See all 944 reviews