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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

4.5-star4.5 stars
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720, Mexico

Adults-only hotel with 3 restaurants, near Quinta Avenida
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Worse food! Most of it wasn’t even edible. We got the all inclusive package. Also when we…Mar. 18, 2020
  • Very oriented to young couples, perfect for adult-only getaway but need to watch some…Feb. 22, 2020

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

from $118 CAD
  • Junior Suite, 1 Bedroom, Balcony
  • Master Suite

What’s around The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 12 min walk
  • Punta Esmeralda Beach - 30 min walk
  • Plaza Las Americas - 37 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Sofa bed size unspecified
  • Premium bedding
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen’s small print

Also known as

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Inclusive Adults Playa del Carmen
  • The Reef 28 Inclusive
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen

Policies

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.4 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

  • Does The Reef 28 - Adults Only - All Suites - with optional All Inclusive offer free cancellation for a full refund?
    Yes, The Reef 28 - Adults Only - All Suites - with optional All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Reef 28 - Adults Only - All Suites - with optional All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at The Reef 28 - Adults Only - All Suites - with optional All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at The Reef 28 - Adults Only - All Suites - with optional All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Reef 28 - Adults Only - All Suites - with optional All Inclusive?
    You can check in from 3:00 PM to anytime. Check-out time is noon.
  • Are there restaurants at or near The Reef 28 - Adults Only - All Suites - with optional All Inclusive?
    Yes, there are 3 onsite restaurants.

Recent reviews

Fabulous 8.8 From 443 reviews

Exceptional 10.0
Beautiful Resort and Great Staff
This place is beautiful. Was perfect for our girls trip. The service is amazing. Monserrat at the Roof top bar is the absolute best. Eileen was also great and Angel from the front desk. We were a big group with lots of demands that were happily met. The location is also great as you are a block from 5th avenue and also close to Mamitas beach.
Sashawna, ca3 night trip with friends
Exceptional 10.0
Great stay in Playa del Carmen
Great place to stay and get the all-inclusive package. Excellent customer service and great food. The Spa is a must if you want to relax and enjoy a hydrotherapy pool.
Mario, mx1 night trip with friends
Fair 4.0
Customer Service poor
Initially Stayed the one night and extended my stay to include the all inclusive pkg. all was most acceptable hence electing to add another night to only be downgraded to a room with zero view, less attractive was the fact that the ac did not work, and that complementary in room breakfast was not optioned to us as I dialed room service with no response. I did try to contact management and no response. The hotel overall is in a great location, the only downsize is customer service, not costomary to what I have known in other boutique or high line hotels.
Dean, us1 night trip with friends
Fair 4.0
Not a good experience
Lots of minor annoyances added up to a somewhat unpleasant stay. Room we were checked into was not cleaned. New room we were moved into after sitting in messy room for 30 minutes had bathroom door locked from outside. Had to wear red plastic bracelet put on wrist at check in just to eat breakfast. Given incorrect wifi code. Just not a very well run place in my opinion.
Aaron, us1 night family trip
Exceptional 10.0
Great hotel but....
Overall my hotel stay was good and the location is perfect, not far from the beach or 5th Ave. The room was beautiful, bed was comfortable and nice furnishings although an odd smell in the shower. The restaurant food was very good, staff was friendly and attentive, especially in the Mexican restaurant. The rooftop area/pool is very nice, relaxing with a good mix of music playing throughout the day. Each night there was different entertainment. One issue....the bar service on the roof during the day is mediocre, most times you would have to stop someone to order something and one time I had to ask 3 times for my order. I got a sense that they are being 'put out' by doing their job.
Margaret, us3 night trip
Very Good 8.0
excellent staff, great hotel.
We had 2 rooms between us, check in was smooth and quick. Hotel looks great overall very clean. You have to be early for the sun beds on the rooftop but plenty of seats around which we enjoyed chilling on, service from everyone was excellent especially roof top. Food was good but Only ate once at night as we choose to eat out the other nights as it was more to our liking. Selection of games on roof, Poole, table tennis, jenga which we enjoyed. My minus would be the stocking of water and the mini bar as they were empty upon arrival and had to ask twice and also they advertise dressing gowns but you have to ask for them at reception then didn’t get them till the 2nd afternoon. Overall we had a great stay and am considering returning next year
Lesley, gb4 night family trip
Very Good 8.0
Great hotel for couples
The stay was almost perfect. The only two things are that the walls are paper thin and you could hear the people in the room next door (we were in one of those rooms where you can connect through an internal door). The second thing was that we fell for the sales pitch of their version of the time share they have. They promised the pitch would last 1.5hrs, but it lasted more than 3hrs. We did walk out with 100usd to use for unlimited drinks and food, but if we had known it was going to be 3hrs, we would have skipped it.
Victor, us4 night trip
Exceptional 10.0
Amazing time
Beautiful hotel ! Awesome food and friendly staff ! Will def be going back ... all inclusive is worth it ! They have top shelf liquor and the food is so good !
Ximena, us3 night trip with friends

The Reef 28 - Adults Only - All Suites - with optional All Inclusive, Playa del Carmen

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