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Kuukum Tulum Hotel

4.5 star property
Luxury hotel with outdoor pool, near Playa Paraiso

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Kuukum Tulum Hotel

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Outdoor pool
Outdoor pool
Exterior
Premium bedding, down comforters, in-room safe, blackout drapes

Overview of Kuukum Tulum Hotel

7.6 out of 10 Good
7.6/10 Good

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Non-smoking
Map
Aldea Zama, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Refrigerator
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Premium bedding

Room options

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment | Living area

Family Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Exclusive Room, 1 Bedroom

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Superior Apartment

  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 17 min drive
  • Gran Cenote - 7 min drive
  • Sian Ka'an Biosphere Reserve - 14 min drive
  • Soliman Bay - 24 min drive
  • Xel-Há Park - 17 min drive
  • Dos Ojos Cenote - 24 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • Mercado Tulum - 4 min drive
  • La Baguette - 14 min walk
  • Rossina Cafe - 5 min walk
  • Los Morros Tulum - 1 min walk
  • Guacamole Club - 17 min walk
Map

About this property

Kuukum Tulum Hotel

When you stay at Kuukum Tulum Hotel, you'll be within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. This luxurious hotel is also 3.5 mi (5.6 km) from Playa Paraiso.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 34 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Services

  • 24-hour front desk
  • Romance packages

Facilities

  • Terrace
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 55-inch LED TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Kitchen island

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Kuukum Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kuukum Tulum Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Kuukum Tulum Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kuukum Tulum Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Kuukum Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.
What is there to do at Kuukum Tulum Hotel and nearby?
Kuukum Tulum Hotel has an outdoor pool.
What's the area around Kuukum Tulum Hotel like?
Kuukum Tulum Hotel is a short 19-minute walk from Tulum National Park and 16 minutes' walk from Dos Aguas Park.

Reviews

7.6

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

nelson, 1-night trip
Verified Hotels.com guest review

2/10 Poor

we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.
Verified Expedia guest review

6/10 Good

Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Jamie, 11-night family trip
Verified Expedia guest review

2/10 Poor

Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Richard, 4-night trip
Verified Hotels.com guest review

2/10 Poor

The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!
Verified Expedia guest review

10/10 Exceptional

Ana, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!
Verified Expedia guest review

2/10 Poor

I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place
Verified Expedia guest review

10/10 Exceptional

Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
EMILIANA GONZALEZ, 5-night family trip
Verified Expedia guest review

4/10 Fair

We didn’t have power 3 times during our 5day trip. The power was out more than 6hours each time. All other hotels around us had power but our hotel. No power means no water too. No bathroom water to flush the toilet. We also got robbed by Mexican police in front of the hotel. Took all our money we had on us and even tried to take my husband iPhone too.
Jamel, 5-night romance trip
Verified Expedia guest review