Puerto Cancun Marina Town Center - 4 min drive - 3.5 km
Playa Tortugas - 8 min drive - 5.6 km
Getting around
Cancun Intl. Airport (CUN) - 16 min drive
Restaurants
Starbucks - 4 min walk
Hooters - 4 min walk
Starbucks - 4 min walk
Toks - 4 min walk
Bandoneón - 1 min walk
About this property
City Express by Marriott Cancun
City Express by Marriott Cancun puts you just a 5-minute drive from Plaza Las Americas and Plaza 28. Guests can take a dip in the outdoor pool or visit the fitness center for a workout. Also, Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez are within a short drive. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
128 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 1 PM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free uncovered onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Other information
Designated smoking areas
Property amenities
Food and drink
Free full breakfast 6:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Coffee/tea in a common area
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Private beach nearby
Scuba diving nearby
Working away
Business center
Meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2005
Safe-deposit box at front desk
Communal living room
Fitness center
An outdoor pool
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
31-inch LED TV
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi and wired internet
Phone
Desk chair
More
Daily housekeeping
Connecting/adjoining rooms available
Energy-saving switches
Recycling
Water-efficient showers only
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 76.00 per accommodation, per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
City Express Cancun
City Hotel Cancun Express
City Express Cancun Hotel
City Express Cancun Hotel Cancun
City Express Hotel Cancun
City Express Cancun
City Express by Marriott Cancun Hotel
City Express by Marriott Cancun Cancun
City Express by Marriott Cancun Hotel Cancun
Frequently asked questions
Does City Express by Marriott Cancun offer free cancellation for a full refund?
Yes, City Express by Marriott Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at City Express by Marriott Cancun?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at City Express by Marriott Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City Express by Marriott Cancun?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at City Express by Marriott Cancun?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 1 PM.
Is there an onsite casino at City Express by Marriott Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min walk) and Dubai Palace Casino (4-min walk) are both nearby.
What is there to do at City Express by Marriott Cancun and nearby?
Have fun with nearby activities like scuba diving and water skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.
What's the area around City Express by Marriott Cancun like?
City Express by Marriott Cancun is in Downtown Cancun, a short 1-minute walk from Plaza Las Americas and 4 minutes' walk from Dubai Palace Casino.
City Express by Marriott Cancun Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
7.8/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
4/10 Fair
21 Aug 2024
La habitacion muy simple, seria bueno las remodelaran por completo pues todo incluyendo las camas son viejas!
Kata
Kata, 1-night family trip
Verified Expedia guest review
2/10 Poor
20 Aug 2024
Checked out within hours.
Carline
Carline, 4-night romance trip
Verified Expedia guest review
6/10 Good
5 Aug 2024
Very outdated compared to the pictures and it was very noticeable
Melanie Christy
Melanie Christy, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
26 Jul 2024
Jean
Jean, 5-night trip
Verified Expedia guest review
8/10 Very good
22 Jul 2024
Good!
David
David, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
18 Jul 2024
Rejeanne
Rejeanne, 1-night trip
Verified Hotels.com guest review
6/10 Good
16 Jul 2024
XUEFENG
XUEFENG, 2-night trip
Verified CheapTickets guest review
8/10 Very good
4 Jul 2024
Guillermo
Guillermo, 1-night trip
Verified Expedia guest review
2/10 Poor
30 Jun 2024
Stuffy. Doesn't smell good. No shuttle service, which I asked for, specifically. First I was told, yes, he will arrange for shuttle. Then, no, because of so.e federal legislation/highway something something. Terrible terrible experience.
Amelia
Amelia, 1-night family trip
Verified Expedia guest review
4/10 Fair
22 Jun 2024
El lobby olia a axila rancia todo el día. El aire acondicionado viejisimo quebhacia mucho ruido y no enfriaba bien. La cama se sentia con humedad al igual que las sábanas y las almohadas.
Lo unico rescatable es la limpieza del baño y el tamaño en general de la habitación.
Maria de lourdes
Maria de lourdes, 2-night family trip
Verified Expedia guest review
2/10 Poor
6 Jun 2024
Terrible
The gave me a crapy horrible sofa to sleep my daughter, dirty with out blankets. It was 4 of us and they only put one towel. They guy knew the sofa (bed) condition and he did not change it or offer to change it.
Jessica
Jessica, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
4 Jun 2024
Not have transport
Enrique
Enrique, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
4 Jun 2024
Ugly place
Maria
Maria, 2-night romance trip
Verified Expedia guest review
4/10 Fair
28 May 2024
Over night
No safe to secure passport, wallet, money.
michael
michael, 1-night trip
Verified Hotels.com guest review
6/10 Good
7 May 2024
Rafael
Rafael, 1-night trip
Verified Expedia guest review
8/10 Very good
10 Apr 2024
Just enough for my needs
Bilsan
Bilsan, 1-night trip
Verified Expedia guest review
8/10 Very good
1 Apr 2024
Serves a purpose but that’s about it.
I needed a last minute room in Cancun. This hotel is basic and a bit dated, but room was clean , good A/C, WiFi and hot water.
Breakfast is average, items not replenished that often and limited choice.
Nevertheless, good value for the money and there is a large shopping mall opposite with extensive food outlets.
Toby
Toby, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
27 Mar 2024
Never got checked in bc Expedia screw it up again! There was no reservation so I had to make a new one in another hotel. I expect fully refund for this
Karla
Karla, 1-night trip
Verified Expedia guest review
6/10 Good
24 Mar 2024
Rebecca
Rebecca, 1-night trip
Verified Expedia guest review
2/10 Poor
13 Mar 2024
Photos are misleading. Room was very outdated. Stains on walls and floors. Front desk was unfriendly. Staff didn't say hello if you walked by. I wouldn't recommend staying here!
Heather
Heather, 2-night trip
Verified Expedia guest review
4/10 Fair
11 Mar 2024
Overpriced and old.
Overpriced, strange noise buzzing throughout the whole hotel, staff was not friendly.
Breakfast was decent, beds were clean and mostly comfortable, and shower was hot. Plaza Las Americas with restaurants nearby.
Matthew
Matthew, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Mar 2024
Property was within walking distance of commercial center and businesses. Clean rooms and Friendly staff.
Jimi M
Jimi M, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
26 Feb 2024
Excellent location.
Alan
Alan, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 Feb 2024
Everything was good safe area and has a pool hotel was very quiet