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Pachamaya Suites, Wellness Spa, Retreats

2.5 star property
Adults-only hotel with outdoor pool, near Plaza Las Americas

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, sun loungers
Reception
Grand Room
Deluxe Studio Suite
Yoga

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Gym
  • Airport transfer
  • Spa
  • Bar
  • Pet-friendly
  • Pool

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Beach towels
  • Spa services
  • Massage/treatment rooms
  • Airport pick-up service
  • Area shuttle
  • Beach shuttle
  • Theme park shuttle

Feel at home (5)

  • Garden
  • Terrace
  • Free self parking
  • Outdoor swimming pools
  • Snack bar/deli
The price is CA $103
CA $129 total
includes taxes & fees
Jan 4 - Jan 5

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe or closet
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Free bottled water
Eco-friendly cleaning supplies
In-room massage
Wardrobe or closet
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe or closet
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe or closet
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

Similar properties

3 outdoor pools

Akuazul Resorts Adults Only

Pool
Free breakfast
Airport transfer
Pet-friendly
8.2 out of 10, Very good, (381)
The price is CA $191
CA $236 total
includes taxes & fees
Jan 16 - Jan 17
Akuazul Resorts Adults Only
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About the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 10 min walk
  • Puerto Cancun Marina Town Center - 18 min walk
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 2 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Suites, Wellness Spa, Retreats

At Pachamaya Suites, Wellness Spa, Retreats, you'll be just a 5-minute drive from Plaza Las Americas and Ultramar Ferry Puerto Juárez. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, body wraps, or aromatherapy. An outdoor pool, a bar/lounge, and a health club are other features.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets stay free (dogs and cats only)
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Area shuttle within 100 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to adults only
    • No alcohol served onsite

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–1:00 PM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private picnics
  • Shared refrigerator
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • Beach shuttle (surcharge)
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Evening entertainment
  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Wildlife viewing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Beach towels
  • Bike storage
  • Golf caddy on site
  • Golf cart on site
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Bicycle parking
  • Spa services
  • Golf clubhouse on site
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Housekeeping (on request)
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Chamana - Onsite restaurant.

Fees & policies

Refundable deposits

  • Cash deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 per person
  • Airport shuttle service is offered for an extra charge of MXN 750 per vehicle. Maximum occupancy 10
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Frequently asked questions

Does Pachamaya Suites, Wellness Spa, Retreats offer free cancellation for a full refund?
Yes, Pachamaya Suites, Wellness Spa, Retreats does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pachamaya Suites, Wellness Spa, Retreats?
Yes, there's an outdoor pool.
Are pets allowed at Pachamaya Suites, Wellness Spa, Retreats?
Yes, cats and dogs stay free. A deposit of MXN 500 per stay is required. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Pachamaya Suites, Wellness Spa, Retreats?
Yes, there's free self parking.
Is airport shuttle service offered by Pachamaya Suites, Wellness Spa, Retreats?
Yes, a shuttle from the airport to the hotel is available. The charge is MXN 750 per vehicle.
What are the check-in and check-out times at Pachamaya Suites, Wellness Spa, Retreats?
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.
Is there an onsite casino at Pachamaya Suites, Wellness Spa, Retreats?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.
What is there to do at Pachamaya Suites, Wellness Spa, Retreats and nearby?
Have fun with nearby activities like boat tours, fishing, and hiking. Additional recreation onsite includes fitness classes, Pilates, and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a health club and spa services. Pachamaya Suites, Wellness Spa, Retreats also has a garden.
Are there restaurants at or near Pachamaya Suites, Wellness Spa, Retreats?
Yes, there's an onsite restaurant, Chamana.
What's the area around Pachamaya Suites, Wellness Spa, Retreats like?
Pachamaya Suites, Wellness Spa, Retreats is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building.

Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Pratique!
Hôtel situé en ville, à distance de marche de la station de bus ADO. Piscine agréable. Pas de bar et musique relaxante. Chambre très grande, mais il manque un frigo, une machine à café et un téléviseur. L’hôtel est propre et propose des soins (il faudrait peut-être en laisser la liste avec les prix dans la chambre). Il est facile de se déplacer vers la zone hôtelière avec le bus. Resto attenant et plusieurs options tout près.
Elaine, 2-night trip
Verified Hotels.com guest review

4/10 Fair

My Restaurant Consesstion Experience.
I provided a Stellar Review of this Property. I failed to include the Private Restaurant Consesstion! On my first one day stay at this property, and Because I was traveling onward. I decided to just give the 'Chef' two beautiful 1/4 lb Pork Chops and 3/4 lbs of Premium Virginia Ham ($$). Yesterday the last day of my stay. I provided 'Them' a Special Bread item to be included in a Lunch order I thought that I made with the 'Cook'. He then informed me at 1:40 pm that the 'Concession' was closing in 20 minutes! He was obviously 'Pissed Off At Me'!! Supposedly a 8am- 4pm operation? After about 30+ minutes, I went to the kitchen only to see my bread sitting on the outside counter. I asked the 'Chef' why It was just abandoned there. Only to be looked at like I had "Two Heads". I inquired that perhaps I could have some food prepared at that time? Only to be Rebuffed. As they claimed 'they' were Closed For Business! At 2:05pm.? I was traveling the next morning, so I asked 'Them' to Pls perpare a bearkfast sandwich with the bread I provided. Only to be told that 'They' didn't have any Ham to make it with. Only Eggs. I then provided them with a 240oz package of Virginia Ham. I mentioned to 'Them' that I was leaving for the airport at 10:00am and I needed it by then. Now I had Three heads!! I knew right then I was Getting Nothing before my departure to the airport. Believe me I got Nothing. I just said "Enjoy some more Free Ham" and I left this morning 'Disappointed and Disgusted. FM!
Christopher, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pachamaya Palace
This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lamanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kajal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pachamaya Wellness Spa
When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
Kajal, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return!
Adrian, 17-night trip
Verified Expedia guest review

10/10 Exceptional

Great
huzaifa, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Aaliyah, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Alexandro, 9-night romance trip
Verified Expedia guest review

8/10 Very good

Pachamaya is a good basic place to stay. The room was clean, and the staff were all very friendly and helpful. My only complaints are that the king bed was hard as a rock and hurt my back so I spent the majority of the nights on the bunk bed. There was no fridge in the room and there was no TV. The only fridge is in the lobby so if I wanted to grab a cold beer I had to go get it out of the communal lobby fridge. I disliked the lack of trash cans in the room as it was small and I had to frequently take garbage out to the pool area cans. Overall I had a nice stay and as I said one major plus was the advice and guidance from Staff like Roy, Flora, and Fernando. I would certainly stay at Pachamaya again just because of how awesome the staff was. I had a nice massage and enjoyed the food at the hotel restaurant. Be advised the pool temperature is very warm so it is not very refreshing but it is very clean.
Peter, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Natanael, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the ambience and staff.
ifueko, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Sergio, 1-night trip
Verified Hotels.com guest review

8/10 Very good

N/a
Jose, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Romel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very quite and not crowded
Samuel Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Romel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lucera at the front desk is awesome!
Gregory, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Romel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing refuge in the city!
Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya.
Geoff, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pachamaya was a stunning property! I felt honored to be one of the first to stay here. My fiancé and I came for a short 3 day stay over New Year’s weekend. The owners and staff were all very welcoming, friendly and helpful. They gave great recommendations on where to go, eat, transportation to the beach and events in the hotel. The pool was beautiful and clean and the restaurant’s food was very delicious, eating at the restaurant is a MUST. Very clean room with thoughtfully planned out amenities, the air conditioning worked very well, there was great water pressure, hot water, complimentary water and shampoo, conditioner and soap in the bathrooms. The owners made us feel at home, they are still adding to the property and it’s very exciting. We didn’t want to leave and we can’t wait to come back! Thank you Paula, Fernanda and Fernando!
Keila, 2-night romance trip
Verified Expedia guest review