Downtown Tulum Hotel

Hotel with 2 outdoor pools, near Tulum Mayan Ruins

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Downtown Tulum Hotel features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge, and a garden.
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Bar/lounge
  • Coffee shop/cafe
  • Spa services
  • Ferry terminal shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Elevator
  • Premium bedding
  • 2 outdoor pools

Room options

Showing 4 of 4 rooms
A compact bathroom with a toilet, a small sink, and a towel rack.
A bedroom with a large bed, bedside lamps, a mirror, and a window with curtains.
A bedroom with a bed, bedside table, lamp, and a view of the outdoors through a window.
A modern bedroom with a large bed, bedside tables, a built-in TV, and a mirror.

Deluxe Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A compact bathroom with a toilet, a small window, and a ceiling fan.
A bedroom with a bed, bedside tables, an air conditioner, and a black object on the floor.
A modern bedroom with a large bed, bedside tables, a wardrobe, and a desk.
A bedroom with a bed, bedside table, lamp, and a woven basket.

Comfort Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
Bathroom
A bedroom with a bed, a ceiling fan, a nightstand, and a view of a patio with a table and chairs.
A bedroom with a bed, a mirror, a bedside table, and built-in shelving.
A bedroom with a bed, nightstands, a ceiling fan, and built-in shelving.

Standard Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
A modern bathroom with a white sink, black faucet, and a large mirror. There are two black square lights on the wall and a bottle of soap on the counter.
A hotel room with two beds, a built-in wardrobe, and wall-mounted lighting.
A modern hotel room with a bed, a sofa, a ceiling fan, and a large window with a view of greenery outside.
A room with two beds, a ceiling fan, a window with a view of greenery, and a woven basket on the floor.

Comfort Quadruple Room

Exceptional
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
CENTRO, Tulum, QROO, 77760

What's nearby

  • Dos Aguas Park - 8 min walk - 0.7 km
  • Hospital de Tulum - 14 min walk - 1.2 km
  • Jaguar Park - 19 min walk - 1.6 km
  • Hunab Lifestyle Center - 19 min walk - 1.6 km
  • Cenote Calavera - 4 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Cancun Intl. Airport (CUN) - 90 min drive
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Mestixa - ‬2 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk
  • ‪Negro Huitlacoxe - ‬3 min walk
  • ‪Akuma Tiger Sushi - ‬3 min walk

About this property

Downtown Tulum Hotel

  • Downtown Tulum Hotel features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge, and a garden.

At a glance

Hotel size

    • 24 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets allowed (dogs and cats only)*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • No onsite parking

Transfers

    • Ferry terminal shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private picnics

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Bicycle rentals
  • Beach towels
  • Romance packages

Facilities

  • Rooftop terrace
  • Garden
  • 2 outdoor pools
  • Spa services
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 67
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 61
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 20 stairs to reach property
  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Dining

Rooftop - Onsite rooftop bar. Open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children

Pets

  • Pets are allowed for an extra charge of MXN 435 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

Is there a pool at Downtown Tulum Hotel?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Downtown Tulum Hotel?

Yes, cats and dogs are welcome. There's a charge of MXN 435 per pet, per night. Food and water bowls are available.

Is parking offered on site at Downtown Tulum Hotel?

Sorry, there's no onsite parking at Downtown Tulum Hotel.

What are the check-in and check-out times at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Downtown Tulum Hotel and nearby?

Downtown Tulum Hotel has 2 poolside bars and spa services, as well as a garden.

Are there restaurants at or near Downtown Tulum Hotel?

Yes, there's an onsite restaurant, Rooftop.

What's the area around Downtown Tulum Hotel like?

Downtown Tulum Hotel is in Tulum City Center, a short 8-minute walk from Dos Aguas Park and 20 minutes' walk from Hunab Lifestyle Center.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Downtown Tulum Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Amenities

9.4

Staff & service

8.8

Property conditions & facilities

What guests liked

  • Food and drinks were of very good quality and the staff provided excellent service. (3 reviews)
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Verified review

10/10 Exceptional

The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Verified review

6/10 Good

Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Verified review

6/10 Good

The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
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10/10 Exceptional

Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected
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10/10 Exceptional

10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Verified review

6/10 Good

We only spent
Verified review

10/10 Exceptional

Very nice hotel, with very helpful staff. A rooftop bar and restaurant is a plus and very convenient. The room was small, but I enjoyed staying for a couple of nights. A bit getting noisy in the night because of the rooftop, but I was okay with that. I had an issue with the balcony door lock, which was not completely locked, even though you tried hard, and it could open with a push from outside. The balcony is a nice setup shared with other rooms. It was okay with me, but I am not sure everyone can accept that, especially if they have personal belongings in the room while they are out.
Verified review

2/10 Poor

Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Verified review

2/10 Poor

During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
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10/10 Exceptional

No cuenta con estacionamiento lo que condiciona estancia
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8/10 Very good

La atención y el personal un diferencial
Verified review

6/10 Good

Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
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10/10 Exceptional

Lugar perfecto para descansar, limpio y ordenado
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10/10 Exceptional

Magnífico
Verified review

10/10 Exceptional

Si estaba limpia .
Verified review

10/10 Exceptional

Excelente lugar y servicio
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10/10 Exceptional

Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Verified review

8/10 Very good

no parking. no estacionamiento. faltan basurero en el cuarto.
Verified review

10/10 Exceptional

Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Verified review

8/10 Very good

Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
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10/10 Exceptional

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8/10 Very good

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10/10 Exceptional

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10/10 Exceptional

Verified review

8/10 Very good