Carretera a Punta Sam Km. 5.2 Mza 9, Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
What's nearby
Punta Sam Ferry Terminal - 8 min walk
Punta Sam Beach - 9 min walk
Playa Mujeres Golf Club - 8 min drive
Isla Mujeres Ferry Terminal - 78 min drive
North Beach - 88 min drive
Getting around
Cancun Intl. Airport (CUN) - 36 min drive
Airport shuttle (surcharge)
Restaurants
Hiroshi Bar - 2 min walk
Don Fernando Lobby Bar - 5 min drive
Restaurant Flamingos - 18 min walk
Caprichos Villa del Palmar - 7 min walk
Davinos - 7 min walk
About this property
Garza Blanca Resort & Spa Cancun
At Garza Blanca Resort & Spa Cancun, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute drive of Ultramar Ferry Puerto Juárez. There's plenty of fun with the 7 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 5 restaurants and the 3 bars/lounges are great places to grab a cold drink. A free kid's club, a poolside bar, and a health club are other highlights at this luxurious resort. Fellow travelers love the helpful staff.
All-inclusive
All-inclusive room rates at Garza Blanca Resort & Spa Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Languages
English, Spanish
At a glance
Hotel size
452 units
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (3 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Babysitting*
Supervised childcare*
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
5 restaurants
3 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Free children's club
Free water park access
Supervised childcare (surcharge)
Grocery/convenience store
Children's games
Baby bath
Lifeguard on site
What to do
On the beach
Beach yoga
Fitness classes
Beach volleyball
Shopping
Sailing nearby
Snorkeling nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Water sports equipment
Facilities
1 building/tower
Built in 2020
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Communal living room
Health club
7 outdoor pools
Free water park
Shopping mall on site
Full-service spa
3 spa tubs
Traditional architecture
Accessibility
Elevator
Elevator door width (inches): 47
Accessible airport shuttle
Wheelchairs available on site
Room amenities
Be entertained
IPod docking station
Home comfort
Air conditioning
Bathrobes
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Turndown service
Premium bedding
Freshen up
Separate bathtub and shower
Bidet
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Dining
Blanca Blue - Onsite fine-dining restaurant.
The Food Truck - Onsite seafood restaurant. Open daily.
The Snack - Onsite restaurant. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a security system and window guards on site.
This property accepts credit cards and cash.
Cashless transactions are available.
Frequently asked questions
Does Garza Blanca Resort & Spa Cancun offer free cancellation for a full refund?
Yes, Garza Blanca Resort & Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Garza Blanca Resort & Spa Cancun?
Yes, there are 7 outdoor pools.
Are pets allowed at Garza Blanca Resort & Spa Cancun?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Garza Blanca Resort & Spa Cancun?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Garza Blanca Resort & Spa Cancun?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
What are the check-in and check-out times at Garza Blanca Resort & Spa Cancun?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Garza Blanca Resort & Spa Cancun?
No, this resort doesn't have a casino, but PlayCity Casino (10-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Garza Blanca Resort & Spa Cancun and nearby?
Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. Garza Blanca Resort & Spa Cancun also has 7 outdoor pools and 3 bars, as well as a health club and a garden.
Are there restaurants at or near Garza Blanca Resort & Spa Cancun?
Yes, there are 5 onsite restaurants.
What's the area around Garza Blanca Resort & Spa Cancun like?
Garza Blanca Resort & Spa Cancun is located on the Punta Sam Strip, a short 8-minute walk from Punta Sam Ferry Terminal and 9 minutes' walk from Punta Sam Beach.
Garza Blanca Resort & Spa Cancun Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Service staffRoomFoodFamily friendlyChildrenBeachBuildingRestaurantDrinksBreakfast
Reviews
10/10 Exceptional
28 Aug 2024
Love Garza Blanca
We Love Garza Blanca! It was our first time to the Cancun property, but have stayed at Puerto Vallarta & Los Cabos properties and loved them so Cancun was just as amazing!!
Billy
Billy, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Aug 2024
Michael
Michael, 5-night trip
Verified Expedia guest review
2/10 Poor
10 Jul 2024
kamel
kamel, 3-night trip
Verified Expedia guest review
2/10 Poor
29 Jun 2024
David Paul
David Paul, 7-night trip
Verified Expedia guest review
4/10 Fair
13 Jun 2024
Staff is awful
Natalie
Natalie, 5-night trip
Verified Expedia guest review
8/10 Very good
12 Jun 2024
The service needs to improve
Sheila
Sheila, 5-night trip
Verified Expedia guest review
10/10 Exceptional
2 Jun 2024
Angelo
Angelo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
3 May 2024
The property was amazing. The food was a great, room service had a great selection. The spa was relaxing. If you are looking for a modern, quiet, and luxury resort with great staff Garza Blanca is for you.
Joseph
Joseph, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 Apr 2024
Amazing They just need a better beach
Raúl
Raúl, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
17 Apr 2024
Mayra
Mayra, 5-night trip
Verified Expedia guest review
10/10 Exceptional
14 Apr 2024
This trip experience at Garza Blanca has been the most amazing experience our family had in a long time.
The service, security, the food and facility amenities are more than a five start resort.
This the perfect place for family with young children and friends. Our kids ages ranging from 10 to 6 yrs old. Garza Blanca gave us the attention is hard to get in the states or any other country. We were truly treated as a FAMILIA.
Everyone works so hard to give you the best possible service.
We are thankful for all the waitress, bartenders and staff.
Muchísimas Gracias a Fernando, Oswaldo, Maria at Gourmet Hall. We enjoyed a fresh catch Sea bass 3 night out of our 5 nights. Sarai, Eduardo and everyone from the beach restaurant.
Muchas Gracias por sus atenciones.
Our home profession is based on science and finding a knowledgeable massage therapist is quite difficult sometimes.
I highly recommend Nayeli for a massage therapist. Her magical hands and energy speaks volumes.
Claudette
Claudette, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
12 Apr 2024
Great Property. Would have liked more quality dining options.
Craig
Craig, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
12 Apr 2024
Overall experience was great!
Food, service, staff, amenities all just wonderful!
Janet
Janet, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
10 Apr 2024
This property is so family friendly. The staff is amazing. I cannot recommend it enough for families of all ages.
Tyler
Tyler, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Apr 2024
Amazing service by the most courteous staff!
The property is beautiful and exttemely clean - quite new and superbly maintained.
Food is mostly excellent in quality and quantity- could actually reduce the serving size in Hiroshi (less rice in sushi) and the steakhouse (14 oz option only for aged steak).
Even if you purchased the all inclusive option, the servers will bring an itemized bill each time you purchase drinks at the bar or eat at the restaurant andyou have to sign it. There is a small resort fee for each night.
Rooms, facilities like the fitness room and swimming pools are lovely. The beach is nice with white sand but a bit rocky in the water. The stone flooring by the pool gets super slippery and i saw 2 kids falling pretty hard.
There is no buffet lunch or dinner restaurants - but you can visit the sister resort's or do food truck or room service. It is advisable to book restaurants several days before you actually arrive.
Butler service was great.activities were good but dont expect late night parties at bars - it's not geared towards that kind of ambiance.
They do promote time share presentations but you can opt to skip.
The carousel at the front was a nice added feature!
Haewon Helen
Haewon Helen, 4-night family trip
Verified Expedia guest review
4/10 Fair
30 Mar 2024
richard
richard, 5-night trip
Verified Expedia guest review
10/10 Exceptional
18 Mar 2024
Edgar
Edgar, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Feb 2024
LUIS
LUIS, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Feb 2024
Fantastic service service, staff, cuisine, room, grounds - the works. Would gladly stay again....jusy never through Expedia again.
Stefan
Stefan, 3-night romance trip
Verified Expedia guest review
8/10 Very good
1 Feb 2024
li
li, 3-night trip
Verified Expedia guest review
6/10 Good
31 Jan 2024
Nutan
Nutan, 7-night trip
Verified Expedia guest review
4/10 Fair
30 Jan 2024
Very far away from everything. Staff was not friendly. Taxi drivers kept “recommending” tourist spots and activities and that’s NOT what I wanted to do. I wanted something local and made it clear. They took me to tourist spots where their friends worked. Another time taxi service was not on time for the airport. Was not offered spa service discount. Was not offered anything in exchange for the room upgrade that I declined (chose to stay in my own room because I wanted two beds instead of one). Waiters were very slow. Won’t stay here again.
Kelsey
Kelsey, 4-night trip with friends
Verified Expedia guest review
8/10 Very good
23 Jan 2024
Jordan
Jordan, 3-night trip
Verified Expedia guest review
8/10 Very good
16 Jan 2024
This was our second visit. There was a problem with our reservation, the main supervisor at check in was extremely unfriendly and unresponsive. After hours we were finally able to check in, she gave us our room key and that was it. Did not tell us where to go or who could help us. I found a bell hop who grabbed our luggage and led us to our rooms.
We first visited when this hotel had just opened and it was amazing. No complaints. But now in order to have dinner reservations you have to get them through sales department which try to lure you into the 4 hour sales pitch. Diana was relentless and would not accept no for an answer. She made our dinner reservations all around 9:00 at night…we had 3 kids with us. We had told her this would definitely not work. So we walked into every restaurant we wanted to eat at and made our own reservations around 6:00 every night! Such a scam and we were so over her by day 2.
Everything else was excellent. Dao was our favorite restaurant. Shoutout to Alonso at the Lobby bar for making excellent old fashions. He worked so hard being the only bartender with a crowded full bar.
I also suggest NOT to get the mini massages at the pool. My husband and I both got one. We tipped $20 and the female masseuse talked trash about me In Spanish. He also screwed up my back, he pushed his elbow so hard into my shoulder blades it moved two ribs out of position. I was in pain all of vacation which was 3 weeks ago and have spent $400 of therapy to fix it.
jacqueline
jacqueline, 5-night family trip
Verified Expedia guest review
8/10 Very good
12 Jan 2024
Property was really nice! The rooms are beautiful! Hot tubes in the pool area are actually hot. Breath-taking garden views with a beautiful hammock. The beach needs to be clean more often as the sand around the volley ball had a lot of rocks, painful when playing beach volley ball. They took down the volley ball net even though we told them we wanted to continue to play.